Austin Hickey
Cookeville
Summary
Talented leader and analytical problem-solver with over 7 years of experience, successfully managing daily electronics and Information technology maintenance operations. Efficiently maintained and repaired communications and computer equipment. Coordinated resources and staff to handle any repair requirement in a team work and detail oriented environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Administrator
Cash Express, LLC
09.2023 - Current
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of FortiNet firewalls and antivirus software.
- Audited, configured, and maintained security alarm systems for all store locations
- Reduced downtime with proactive identification and resolution of IT issues.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Provided critical tier II support to 290 frontline store locations.
- Audited Security 290 security cameras daily to verify network communications and video recording was operational.
- Managed network changes for each store location and oversaw communications with internet service providers to ensure streamlined changeovers and location moves.
- Conducted weekly technical maintenance on items designated for resale.
- Provided daily and weekly reports to leadership to ensure 100% transparency on all active projects.
- Documented new processes to guarantee expedited services.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system and performed day-to-day administration, maintenance, and support.
- Devised scripts and automation tools to improve system efficiency.
SR. IT Technician
Blackoak Casino Resort
08.2021 - 09.2023
- Performed maintenance tasks on over 1000+ PCs, network assets and mobile devices.
- Utilized Windows and Microsoft Azure AD to Manage user accounts, credentials, and permissions.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing CAT5, CAT6, and fiber optic cabling and devices.
- Repaired and maintained server equipment to ensure minimal downtime for the organization.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed application issues to identify troubleshooting methods needed for quick remediation.
- Responsible for Repair and preventative maintenance radio equipment consisting of 800+ hand held and base station radios to ensure all departments had readily available equipment for conducting daily operations.
- Trained over 500 Team Members on how best to incorporate and utilize Office 365 in daily operations.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Maintained accurate records of daily communications, remedial actions and installation activities.
Electronics and Network Administration Chief
United States Marine Corps
11.2018 - 07.2021
- Organized ongoing maintenance schedules to boost system performance.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Took quarterly inventory of $2.4 million of equipment to identify excess and deficiencies in order to keep stock within ideal parameters.
- Set up and maintained conference equipment for video and audio conferences between units.
- Shrunk knowledge gaps by scheduling and creating weekly training programs, and implementing close employee mentoring for new and less experienced team members.
- Assessed employee work and improved performance with monthly counseling and mentoring.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Trained over 2000 Sailors and Marines on proper usage and employment of IT communication, radio, and network equipment.
Education
High School Diploma -
Sonora High School
Sonora, CA06.2016
Skills
- LAN & WAN
- Training & Development
- MS Office
- Windows 7-11
- Critical thinking
- Reading comprehension
- Verbal and written communication
- Analytical skills
- Planning and Coordination
- Detail-oriented
- Customer service
- Troubleshooting
Job Objective
United States Marine Corps Veteran with 8 years of experience, seeking the position of Network Technician, where I can offer my professional experience with maintaining Information technology hardware and software, customer assistance expertise, and drive to learn and advance.
Certification
Electronics Maintenance Non-Commissioned Officers Course Nov 2019
Learned the advanced leadership and policy required to
operate as the manager of a communication maintenance shop.
Ground Radio Repair Course Jan 2018
Learned advanced trouble shooting and repair of Marine Corps
communications systems.
Basic Electronics Course Jun 2017
Was educated in the basics of electronics. The flow
of current and laws of electronics.
References
James Canon - IT Director Black Oak Casino Resort
Jcanon@blackoakcasino.com
Dave Mackinnon - Network Administrator Black Oak Casino Resort
Dmackinnon@blackoakcasino.com
Timeline
Network Administrator
Cash Express, LLC
09.2023 - Current
SR. IT Technician
Blackoak Casino Resort
08.2021 - 09.2023
Electronics and Network Administration Chief
United States Marine Corps
11.2018 - 07.2021
High School Diploma -
Sonora High School
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