Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Jahr

Martin

Summary

Detail-oriented professional with expertise in technical support and logistics management. Proven ability to streamline processes and enhance teamwork, resulting in timely task completion and increased customer satisfaction. Applies strong analytical skills to identify and resolve issues efficiently. Committed to achieving organizational goals through effective communication.

Overview

7
7
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Configuration and Installation

University of Tennessee at Martin
Martin
12.2025 - Current
  • Leveraged technical skills to troubleshoot complex issues and implement effective solutions.
  • Streamlined processes and optimized performance using various software and tools.
  • Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.
  • Collaborated with cross-functional teams to achieve shared objectives.
  • Managed time effectively to ensure timely completion of tasks and adherence to deadlines.

Help Desk Technician

University of Tennessee at Martin
Martin
08.2024 - Current
  • Delivered technical support for faculty, staff, and students across campus.
  • Troubleshot hardware and software issues using diagnostic tools and established guidelines.
  • Documented user issues and resolutions in help desk ticketing system.
  • Collaborated with IT team to optimize service delivery and improve user experience.

Warehouse Associate

Vincent Jobbing
Martin
09.2022 - 08.2024
  • Received deliveries, scanned packages, and updated internal database records.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Labeled containers accurately for proper product identification.
  • Assembled customer orders from stock, ensuring accurate selection of products.
  • Processed incoming shipments while verifying item accuracy against purchase orders.

88H

US Army
12.2018 - 08.2022
  • Coordinated logistics operations for over 500 million rounds of ammunition, ensuring accuracy through effective data tracking.
  • Supported NATO joint operations by managing data flow and communication across multinational teams.
  • Assisted in contingency operations during 2021 Kabul airport evacuation, maintaining operational continuity and resource handling.
  • Diagnosed operational inefficiencies in logistics workflows, leading to improved turnaround times and reduced errors.
  • Managed large-scale asset tracking and inventory systems using RFID technology to ensure real-time visibility.
  • Maintained detailed records of inventory shipments and asset locations, ensuring regulatory compliance.
  • Trained personnel on equipment usage and tracking systems, reinforcing technical instruction capabilities.
  • Operated heavy equipment while troubleshooting mechanical issues, applying systematic problem-solving skills.

Education

High School Diploma -

Westview High School
Martin,TN
08.2012 - 05.2015

Some College (No Degree) -

University Of Tennessee at Martin
Martin,TN
08.2023 - Current

Skills

  • Troubleshooting and technical support
  • Problem solving
  • Organizational skills and time management
  • Team collaboration
  • Interpersonal communication

Certification

CompTIA A+ Certification, April 2026

Timeline

Configuration and Installation

University of Tennessee at Martin
12.2025 - Current

Help Desk Technician

University of Tennessee at Martin
08.2024 - Current

Some College (No Degree) -

University Of Tennessee at Martin
08.2023 - Current

Warehouse Associate

Vincent Jobbing
09.2022 - 08.2024

88H

US Army
12.2018 - 08.2022

High School Diploma -

Westview High School
08.2012 - 05.2015
Austin Jahr