Austin Jahr
Martin
Summary
Detail-oriented professional with expertise in technical support and logistics management. Proven ability to streamline processes and enhance teamwork, resulting in timely task completion and increased customer satisfaction. Applies strong analytical skills to identify and resolve issues efficiently. Committed to achieving organizational goals through effective communication.
Overview
7
7
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Configuration and Installation
University of Tennessee at Martin
Martin
12.2025 - Current
- Leveraged technical skills to troubleshoot complex issues and implement effective solutions.
- Streamlined processes and optimized performance using various software and tools.
- Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.
- Collaborated with cross-functional teams to achieve shared objectives.
- Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
Help Desk Technician
University of Tennessee at Martin
Martin
08.2024 - Current
- Delivered technical support for faculty, staff, and students across campus.
- Troubleshot hardware and software issues using diagnostic tools and established guidelines.
- Documented user issues and resolutions in help desk ticketing system.
- Collaborated with IT team to optimize service delivery and improve user experience.
Warehouse Associate
Vincent Jobbing
Martin
09.2022 - 08.2024
- Received deliveries, scanned packages, and updated internal database records.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Labeled containers accurately for proper product identification.
- Assembled customer orders from stock, ensuring accurate selection of products.
- Processed incoming shipments while verifying item accuracy against purchase orders.
88H
US Army
12.2018 - 08.2022
- Coordinated logistics operations for over 500 million rounds of ammunition, ensuring accuracy through effective data tracking.
- Supported NATO joint operations by managing data flow and communication across multinational teams.
- Assisted in contingency operations during 2021 Kabul airport evacuation, maintaining operational continuity and resource handling.
- Diagnosed operational inefficiencies in logistics workflows, leading to improved turnaround times and reduced errors.
- Managed large-scale asset tracking and inventory systems using RFID technology to ensure real-time visibility.
- Maintained detailed records of inventory shipments and asset locations, ensuring regulatory compliance.
- Trained personnel on equipment usage and tracking systems, reinforcing technical instruction capabilities.
- Operated heavy equipment while troubleshooting mechanical issues, applying systematic problem-solving skills.
Education
High School Diploma -
Westview High School
Martin,TN 08.2012 - 05.2015
Some College (No Degree) -
University Of Tennessee at Martin
Martin,TN 08.2023 - Current
Skills
- Troubleshooting and technical support
- Problem solving
- Organizational skills and time management
- Team collaboration
- Interpersonal communication
Certification
CompTIA A+ Certification, April 2026
Timeline
Configuration and Installation
University of Tennessee at Martin
12.2025 - Current
Help Desk Technician
University of Tennessee at Martin
08.2024 - Current
Some College (No Degree) -
University Of Tennessee at Martin
08.2023 - Current
Warehouse Associate
Vincent Jobbing
09.2022 - 08.2024
88H
US Army
12.2018 - 08.2022
High School Diploma -
Westview High School
08.2012 - 05.2015