Austin Mills III Sosa
Smyrna
Summary
Proven leader and diligent professional, adept in customer service and bilingual communication, significantly enhanced team performance at North Rutherford YMCA. Expert in cash handling and fostering inclusive environments, consistently praised for reliability and exceptional service. Demonstrates strong work ethic and integrity, with a track record of improving customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Walgreens
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Swim Team Coach
North Rutherford YMCA
12.2022 - Current
- Fostered an inclusive atmosphere within the team that celebrated diverse backgrounds and abilities.
- Led daily practices, ensuring athletes remained focused and motivated throughout the season.
- Enhanced swimmer endurance with tailored conditioning programs and regular progress evaluations.
- Worked closely with assistant coaches to delegate responsibilities effectively while ensuring a consistent coaching approach across all age groups.
- Evaluated swimmer performances during competitions, providing constructive feedback for improvement.
- Increased swim team performance by implementing customized training plans for each athlete.
- Reduced injury rates by focusing on proper technique and strength training exercises.
- Implemented video analysis tools to provide visual feedback on stroke techniques, leading to noticeable improvements in performance.
- Collaborated with other coaches to exchange ideas and develop innovative coaching strategies.
Lifeguard
North Rutherford YMCA
10.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
No Degree - None
Bethel University
Mckenzie, TNPhlebotomy Technician - Phlebotomy Technician
TN Professional Training Institute
1630 S Church St Suite 302, Murfreesboro, TN 3713007.2024
High School Diploma -
Smyrna Highschool
Smyrna, TN05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- bilingual- Spanish and English
- Report Preparation
- Staff Mentoring
- Reports and documents
Accomplishments
- Helped my swim team grow to triple the size it was when I got there
- helped in getting second at our biggest meet
- helped kids improve their strokes and some even dropping 10 or more seconds
Certification
Phlebotomy Technician
Golf, Volleyball, and Gym
all my hobbies are just about keeping myself active specially right after High School. Golf I play every weekend I can and I practice a whole lot out on the range to just see what I can do to improve my game. Volleyball is just for fun with friends it my socializing sport. Then the gym is my place to stay fit keep the training I got from swimming going.
Languages
spanish
Native or Bilingual
Timeline
Cashier
Walgreens
12.2023 - Current
Swim Team Coach
North Rutherford YMCA
12.2022 - Current
Lifeguard
North Rutherford YMCA
10.2022 - Current
No Degree - None
Bethel University
Phlebotomy Technician - Phlebotomy Technician
TN Professional Training Institute
High School Diploma -
Smyrna Highschool
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