Austin Powers
Rock Island
Summary
Dedicated and adaptable professional with experience in IT support, team leadership, and client care across diverse industries. Skilled in troubleshooting technology systems, managing workflows, and building positive relationships with both colleagues and customers. Proven ability to balance technical expertise with strong interpersonal and organizational skills. Seeking to leverage a background in computer technology, quality control, and leadership to contribute value in IT or management-focused roles.
Overview
3
3
years of professional experience
Work History
Caregiver
Sevita
04.2025 - Current
- Coordinated daily care plans for clients, balancing individual needs with organizational policies to ensure safety, compliance, and quality of service.
- Documented progress, incidents, and medical/behavioral updates in record systems, ensuring accuracy and confidentiality in all reports.
- Communicated effectively with families, medical professionals, and supervisors to align care strategies and resolve concerns.
- Utilized digital systems for scheduling, reporting, and compliance tracking, strengthening technical and administrative skills.
- Applied conflict resolution and de-escalation techniques to maintain safe, supportive environments.
- Adapted quickly to changing client needs and organizational requirements, demonstrating flexibility and problem-solving skills.
Computer Technician 3
FedEx Logistix
08.2023 - 03.2025
- Provided advanced IT support across hardware, software, and networking, ensuring minimal downtime and maximum efficiency in a high-demand logistics environment.
- Led troubleshooting and system upgrades for enterprise-level applications, coordinating with cross-functional teams to maintain seamless package tracking and delivery operations.
- Trained junior technicians, fostering team development and ensuring consistent adherence to IT best practices.
- Collaborated with management and department heads to identify system improvements, streamline workflows, and implement cost-saving solutions.
- Acted as a liaison between IT and non-technical staff, translating complex technical issues into clear, actionable communication for employees at all levels.
- Managed multiple high-priority incidents simultaneously, demonstrating strong problem-solving, time management, and leadership skills.
- Oversaw system documentation, asset management, and compliance checks to support IT security standards and company policies.
Warehouse Associate
Gap Inc
04.2023 - 08.2023
- Operated and maintained warehouse management systems (WMS) and scanners to track inventory, process shipments, and troubleshoot system errors, strengthening technical and IT-adjacent skills.
- Coordinated with team leads and coworkers to prioritize orders, delegate tasks, and meet strict shipping/receiving deadlines, developing leadership and organizational abilities.
- Conducted quality control checks on inbound and outbound shipments to ensure accuracy, demonstrating attention to detail and accountability in high-volume operations.
- Collaborated across departments (shipping, receiving, inventory control) to resolve order discrepancies and workflow challenges, enhancing problem-solving and teamwork skills.
- Maintained compliance with company standards for efficiency, safety, and productivity, contributing to overall operational success.
Team Member
Burger King
10.2022 - 03.2023
- Delivered excellent customer service by addressing concerns quickly and effectively, showcasing conflict resolution, active listening, and interpersonal skills.
- Managed inventory checks and supply orders to maintain smooth operations, building organizational and logistical strengths.
- Ensured compliance with corporate policies and health/safety regulations, reinforcing accountability and professionalism.
- Trained and mentored new team members on company systems, customer service standards, and safety procedures, developing strong communication and coaching skills.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Penn Foster High School
Scranton, Pennsylvania11-2022
Skills
- IT Troubleshooting & Technical Support (hardware, software, networks)
- System & Data Reporting / Documentation
- Quality Control & Process Improvement
- Inventory Management & Logistics
- Leadership, Training & Team Supervision
- Conflict Resolution & Problem-Solving
- Customer Service & Client Relations
- Time Management & Multitasking
- Adaptability in Fast-Paced Environments
- Communication (verbal, written, digital)
- Collaboration Across Cross-Functional Teams
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- POS Systems & Workplace Technology
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Caregiver
Sevita
04.2025 - Current
Computer Technician 3
FedEx Logistix
08.2023 - 03.2025
Warehouse Associate
Gap Inc
04.2023 - 08.2023
Team Member
Burger King
10.2022 - 03.2023
High School Diploma -
Penn Foster High School