Austin Saltkill
Knoxville
Summary
Dynamic IT Specialist with a proven track record at Applylogic Consulting Group, adept in IT troubleshooting and fostering team collaboration. Excelled in enhancing system efficiency and security, demonstrating a keen ability to explain complex technical concepts to non-technical users. Skilled in information security and known for exceptional multitasking abilities.
Overview
7
7
years of professional experience
Work History
IT Specialist
Applylogic Consulting Group
01.2024 - Current
- Used ticketing systems to manage and process support actions and requests. (ServiceNow and Remedy)
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Warehouse Picker
PepsiCo
04.2021 - 07.2021
- Packaged products securely for shipment to prevent damage during transit.
- Selected items from warehouse shelves according to order lists.
- Kept work area clean and free from hazards to promote safety.
- Operated hand trucks and pallet jacks to move heavy items around warehouse.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
Crew Member
Little Caesars
03.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
McDonald's
12.2017 - 08.2019
- Promoted awareness of safety procedures among crew members.
- Provided constructive feedback for enhancing individual contributions.
- I worked here shortly after turning 15 and went from being the janitor in the lobby to training new hires.
Education
Bachelor of Science - Information Science
University of Tennessee
Knoxville, TN12-2026
High School Diploma -
Clinton High School
Clinton, TN05-2021
Associate of Applied Science - Psychology
Roane State Community College
Oak Ridge, TN05-2021
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
Timeline
IT Specialist
Applylogic Consulting Group
01.2024 - Current
Warehouse Picker
PepsiCo
04.2021 - 07.2021
Crew Member
Little Caesars
03.2020 - 03.2021
Crew Trainer
McDonald's
12.2017 - 08.2019
Bachelor of Science - Information Science
University of Tennessee
High School Diploma -
Clinton High School
Associate of Applied Science - Psychology
Roane State Community College
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