Austin Scott
Jonesborough
Summary
Results-driven with proven expertise in enhancing customer satisfaction and building strong client relationships. Skilled in complaint resolution and service coordination, ensuring efficient workflows and repeat business.
Collaborative leader, partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
Bristol Honda
06.2022 - 02.2026
- Advised customers on service options and vehicle maintenance needs.
- Coordinated service appointments, optimizing workflow and customer satisfaction.
- Assisted technicians in diagnosing vehicle issues, enhancing repair efficiency.
- Processed service orders and invoices accurately, ensuring timely completion.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Service Center Manager
Valvoline Instant Oil Change
05.2019 - 06.2022
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on service protocols and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed inventory levels, ensuring adequate stock for service requirements without overstocking.
- Resolved customer complaints promptly, maintaining strong client relationships and loyalty.
- Promoted a positive work culture by fostering open communication channels among team members.
Front End Supervisor
Kroger
11.2014 - 05.2018
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on effective service techniques and product knowledge.
- Implemented inventory control measures to reduce stock discrepancies and improve accuracy.
- Coordinated staff schedules to align with peak business hours and enhance operational efficiency.
Education
Communications
East Tennessee State University
Johnson City, TNSkills
- Customer relations
- Customer satisfaction
- Building relationships
- Complaint handling
- Organization
- Documentation
- Follow-up skills
Timeline
Automotive Service Advisor
Bristol Honda
06.2022 - 02.2026
Service Center Manager
Valvoline Instant Oil Change
05.2019 - 06.2022
Front End Supervisor
Kroger
11.2014 - 05.2018
Communications
East Tennessee State University