Austin Taylor
Hixson
Summary
Professional with strong background in customer service, equipped to excel in both team-oriented environments and self motivation and discipline while working alone. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
4
4
years of professional experience
Work History
FOH Crew
Cookout Restaurant
02.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
BOH Team Member
Chick-fil-A
10.2024 - 01.2025
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Shift Manager
Dunkin' Donuts
10.2023 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Line Cook
Tailwind Concessions
09.2022 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Ironworker Apprentice
Sarens
11.2021 - 07.2022
- Increased accuracy in material placement by skillfully reading blueprints and interpreting technical drawings.
- Contributed to on-time project delivery through effective communication with supervisors and other tradespeople.
- Supported successful installations of metal decking, curtain walls, and window wall systems for various projects.
- Promoted a culture of safety among apprentice peers through mentorship on proper tool usage, protective gear, and hazard identification skills.
- Demonstrated commitment to ongoing professional development by attending trade-specific workshops, seminars, and training sessions.
- Excelled in fast-paced environments due to quick learning abilities and adaptability towards various construction methods.
- Developed strong problem-solving techniques while adapting to unforeseen challenges during project execution phases.
Education
High School Diploma -
Hixson High School
Chattanooga, TN06-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Customer engagement
- Verbal and written communication
- Heavy lifting
- Safety
- Complex Problem-solving
- Equipment maintenance
- Collaboration and teamwork
- Cleaning and organization
Timeline
FOH Crew
Cookout Restaurant
02.2025 - Current
BOH Team Member
Chick-fil-A
10.2024 - 01.2025
Shift Manager
Dunkin' Donuts
10.2023 - 09.2024
Line Cook
Tailwind Concessions
09.2022 - 09.2023
Ironworker Apprentice
Sarens
11.2021 - 07.2022
High School Diploma -
Hixson High School
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