Austin Williams

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

5/19-11/21, 7/22- Current

• Operational Efficiency: Oversaw daily operations to ensure smooth workflow, reducing downtime through effective scheduling and equipment maintenance.
• Team Leadership: Managed and trained a team of 5+ employees and improved staff retention by 75%
• Customer Satisfaction: Implemented strategies to enhance customer experience and increasing repeat business and great satisfaction scores
• Sales Growth: Use upselling techniques for wash packages to raise the retail ticket amount and increase revenue.
• Inventory Management: Monitored and maintain chemical levels, cleaning supplies, and reducing waste and controlling cost.
• Equipment Maintenance: Ensuring all machinery and equipment are regularly inspected and serviced.
• Safety and Compliance: Enforcing workplace safety guidelines and reducing the amount of incidents and accidents.
• Problem Solving: Quickly resolving customer complaints and operational issues to maintain great quality all around.
• Marketing: Distributed promotional items to businesses around the area to drive more traffic.
• Performance Metrics: Regularly analyze performance data, identifying key areas for improvement and making changes to achieve operational goals.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Upselling customers with additional services and accessories, increasing average transaction amount.
• Successfully executed in-store promotions, boosting foot traffic and increasing sales during the promotional period.

• Maintained a clean and organized receiving area, enhancing workflow and productivity.
• Kept work areas clean, safe, and organized.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Unloaded pallets and deliveries and organized products in warehouse.

• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Kept storage areas organized, clean, and secure to fully protect company assets.