Autumn Aaron
Louisville
Summary
HUMAN SERVICES PROFESSIONAL
Overview
9
9
years of professional experience
Work History
Case Manager
Helen Ross McNabb
Knoxville
05.2025 - Current
- Managed client assessments to determine needs and develop treatment plans.
- Coordinated services with community resources to support client goals.
- Conducted regular follow-ups to monitor client progress and adjust plans.
- Documented case notes accurately in compliance with organizational policies.
- Provided crisis intervention and support during emergency situations.
- Educated clients on available resources and coping strategies for challenges.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Property Manager
Airbnb
01.2019 - Current
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact information and payment history.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
Travel Manager
Aaron Victory Ragdolls
01.2017 - Current
- Organized complex domestic and international trips, including flights, transportation, lodging, visas, and other requirements.
- Ensured accuracy of all travel arrangements by double checking details such as flight times, hotel reservations, and visa requirements.
Human Services Caseworker Assistant
Family Promise
10.2023 - 12.2023
- Utilized critical thinking skills to analyze complex problems and develop appropriate interventions.
- Provided guidance on how best to utilize available resources within the community.
- Maintained detailed records of client information including medical history, treatment plans, and financial data.
- Employed active listening techniques to ensure a thorough understanding of client issues and concerns.
- Monitored case progress by conducting regular home visits or phone calls.
- Participated in professional development activities related to caseworker practices.
- Collaborated closely with outside agencies such as law enforcement personnel or social service providers when necessary.
- Followed strict confidentiality rules to keep client's information secure.
Education
Bachelor's degree - Human Services
Lees-McRae College
North, SC05-2025
Associate's degree - Social Work
Pellissippi State Community College
05-2022
Skills
- Management
- Client assessment
- Communication strategies
- Community resources
- Case documentation
- Conflict resolution
- Time management
- Treatment planning
- Problem solving
- Communication
- Leadership
- Individual counseling
- Special needs experience
- Crisis intervention
- Housing assistance
- Motivational interviewing
- Youth mentoring
License
Driver's License, 136146572
Timeline
Case Manager
Helen Ross McNabb
05.2025 - Current
Human Services Caseworker Assistant
Family Promise
10.2023 - 12.2023
Property Manager
Airbnb
01.2019 - Current
Travel Manager
Aaron Victory Ragdolls
01.2017 - Current
Bachelor's degree - Human Services
Lees-McRae College
Associate's degree - Social Work
Pellissippi State Community College