Autumn Frye
Cleveland
Summary
I am a personable and dedicated customer service representative with over 30 years of experience in the industry. A team player with an upbeat, positive attitude and skills in establishing a professional relationship with clients. I show compassion and empathy to clients needs, concerns and complaints. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Shift Lead
Walgreens
Cleveland
01.2025 - Current
- Supervised team members during shifts to ensure efficient operations.
- Assisted customers at the register and provided product information.
- Managed inventory levels and restocked shelves as needed.
- Trained new employees on store policies and procedures.
- Handled customer complaints with professionalism and care.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Shift Lead
CVS Pharmacy
Cleveland
09.2023 - 01.2025
- Supervised team members during shifts to ensure efficient operations.
- Assisted customers at the register and provided product information.
- Managed inventory levels and restocked shelves as needed.
- Handled customer complaints with professionalism and care.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Customer Service Representative
Sitel Operating
Cleveland
08.2023 - 10.2023
- Assisted customers with product inquiries and service issues.
- Resolved complaints efficiently through effective communication and active listening.
- Guided customers through troubleshooting steps to resolve technical problems.
Customer Service Representative
Maximus
Lynn Haven
05.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding Medicare.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Guided customers through troubleshooting steps to resolve technical problems.
- Provided knowledgeable and friendly customer service to resolve customer complaints in a timely manner.
Education
A.Crawford Mosley High School
Lynn Haven, FloridaSkills
- Supervision
- Inventory management
- Customer service
- Employee training
- Conflict resolution
- Effective communication
- Time management
- Technical troubleshooting
- Problem solving
- Researching
- Scheduling
- Empathy and patience
- High-energy attitude
- Strong teamwork
- Microsoft Excel
Certification
- Commercial Art Certification
- Pharmacy technician
- CPR Certified
Affiliations
- Traveling
- Arts and crafts
- Hiking
- Horticulture
- Exercise
- Grandchildren
Timeline
Shift Lead
Walgreens
01.2025 - Current
Shift Lead
CVS Pharmacy
09.2023 - 01.2025
Customer Service Representative
Sitel Operating
08.2023 - 10.2023
Customer Service Representative
Maximus
05.2022 - 12.2022
A.Crawford Mosley High School