Autumn Gunder
Murfreesboro
Summary
Dynamic Team Lead with a proven track record at Jeremiah's Italian Ice, excelling in customer focus and conflict resolution. Recognized for enhancing team performance through effective coaching and mentoring, while implementing process improvements that elevated service quality. Committed to fostering a collaborative environment and ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Team Lead
Jeremiah's Italian Ice
08.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Monitored compliance with health regulations, maintaining a safe and sanitary work environment for staff and customers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Team Lead
Sky Zone Trampoline Park
06.2022 - 07.2025
- Supervised daily operations to ensure safety and compliance with facility guidelines.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented process improvements to enhance efficiency in guest interactions and activity management.
- Resolved guest concerns promptly, fostering a positive environment for visitors and staff alike.
- Monitored inventory levels, coordinating restocking efforts to maintain operational readiness.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor's Degree - Social Work
Middle Tennessee State University
Murfreesboro, TN05-2029
High School Diploma -
Stewarts Creek High School
Smyrna, TN05-2025
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Complaint resolution
- Relationship building
- Employee training
- Work Planning and Prioritization
- Analytical thinking
- Overseeing daily activities
- Giving constructive feedback
Timeline
Team Lead
Jeremiah's Italian Ice
08.2025 - Current
Team Lead
Sky Zone Trampoline Park
06.2022 - 07.2025
Bachelor's Degree - Social Work
Middle Tennessee State University
High School Diploma -
Stewarts Creek High School