Autumn Horrell
Memphis
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Cashier
Kroger
Memphis
12.2024 - Current
- Maintained clean and organized checkout area for optimal customer experience.
- Trained new cashiers on register operation and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Key Holder
Roses
Memphis
07.2022 - 11.2024
- Supervised staff, providing guidance and support during shifts.
- Assisted customers with product inquiries and service needs.
- Conducted inventory counts and restocked shelves as needed.
- Trained new employees on policies and customer service standards.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Supervised bank deposits and security procedures to support store opening and closing.
Lead Sales Associate
Aldi
Memphis
07.2016 - 06.2022
- Trained and mentored new sales associates in customer service practices.
- Assisted customers with product selection and inquiries for enhanced satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained neatness and cleanliness throughout the store environment.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Maintained attractive merchandise displays to maximize purchases.
Crew Trainer
McDonald's Restaurant
Memphis
05.2013 - 06.2016
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Trained new crew members on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Coordinated with management to identify training needs and opportunities.
Education
Godwin Heights High School
Wyoming, MISkills
- Customer service
- Cash handling
- Inventory management
- Merchandising
- Team leadership
- Training and development
- Problem solving
- Attention to detail
- Product knowledge
- Time management
- Daily reporting
- Liquor law compliance
- Cleaning and sanitizing
- Written and verbal communication
- Ordering and stocking
- Work ethic and integrity
- Point-of-sale system operation
- Conflict resolution
- Returns processing
- Loss prevention
Timeline
Cashier
Kroger
12.2024 - Current
Key Holder
Roses
07.2022 - 11.2024
Lead Sales Associate
Aldi
07.2016 - 06.2022
Crew Trainer
McDonald's Restaurant
05.2013 - 06.2016
Godwin Heights High School