AUTUMN HOWELL
Memphis
Summary
Results-driven professional with extensive experience in customer service and team leadership. Known for exceptional problem-solving abilities and maintaining composure under pressure, ready to deliver impactful solutions and enhance client satisfaction.
Overview
6
6
years of professional experience
Work History
Lead CSR
Mallory Alexander International
Memphis, TN
06.2023 - Current
- Led customer service team in resolving complex client issues, enhancing overall satisfaction.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Managed customer inquiries via phone, email, and chat to ensure timely responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Picking Lead
Mallory Alexander International
Memphis, TN
05.2020 - Current
- Trained and mentored new team members on efficient picking techniques and safety protocols.
- Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
- Assisted in hiring decisions for new pickers, evaluating potential candidates based on skillset, experience, and cultural fit within the team.
- Maintained a safe working environment, conducting regular safety trainings and adhering to warehouse protocols.
Education
High School Diploma -
Ridgeway High School
Memphis, TN05-2017
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Microsoft Excel
Timeline
Lead CSR
Mallory Alexander International
06.2023 - Current
Picking Lead
Mallory Alexander International
05.2020 - Current
High School Diploma -
Ridgeway High School