AUTUMN ROTTERO
Nashville
Summary
Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Devoted to giving every customer/patient a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Package Handler
UPS
Nashville
01.2019 - Current
- Sort, label, and prepare packages to be delivered to proper locations.
Front Desk Assistant
The Allergy, Asthma & Sinus Center
Nashville
06.2023 - 05.2024
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed appointment scheduling for allergy, asthma, and sinus consultations.
- Answered phone calls and addressed patient inquiries efficiently.
- Maintained accurate patient records and updated information in the system.
- Verified identification, Health Insurance and credit card information of patients prior to check-in.
- Maintained cleanliness of front desk area throughout shift, stocked supplies as necessary.
- Coordinated communication between patients and healthcare providers effectively.
- Handled administrative tasks, including filing and organizing office documents.
- Ensured a clean and welcoming front desk environment for all visitors.
- Handled payment processing, and provided patients with receipts, proper bills, and change.
- Maintained patient privacy while providing quality care in accordance with HIPAA regulations.
Call Center Representative
Maynard Plumbing, Heating, Cooling, Electrical & Refrigeration
Nashville
01.2018 - 01.2019
- Respond promptly to client's questions and concerns regarding service requests and billing.
- Provide customers with benefits of each product and service.
- Maintain accurate and timely records of customer and technician communications.
- Resolve angry customer issues and follow up to ensure the appropriate actions resolve the customer problem.
Call Center Representative and Dispatcher
Hiller Plumbing, Heating, Cooling and Electrical
Nashville
01.2013 - 01.2017
- Respond promptly to resolve customer complaints.
- Consult with customers to evaluate needs and determine the best options.
- Collect and process forms of payment from customers following all policies and procedures.
Stocker and Cashier
Jackson Down's Wine and Spirits
Nashville
01.2012 - 01.2013
- Collected and processed various forms of payment, adhering to local and state law.
- Answered questions about merchandise and advised customers on merchandise selection.
- Design and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
Receiving Manager, Stocker and Cashier
Party City
Nashville
01.2005 - 01.2008
- Maintained and tracked incoming shipments of merchandise.
- Stocked shelves, racks, cases, bins and tables with new merchandise.
- Compared merchandise invoices to items received to ensure that shipments were correct.
Education
High School Diploma -
McGavock High School
Nashville, TN07-2007
Skills
- Appointment scheduling
- HIPAA compliance
- Call handling
- Payment processing
- Communication skills
- Problem solving
- Attention to detail
- Organization skills
- Data entry accuracy
- Filing systems knowledge
- Positive attitude
- Organizing and categorizing
Timeline
Front Desk Assistant
The Allergy, Asthma & Sinus Center
06.2023 - 05.2024
Package Handler
UPS
01.2019 - Current
Call Center Representative
Maynard Plumbing, Heating, Cooling, Electrical & Refrigeration
01.2018 - 01.2019
Call Center Representative and Dispatcher
Hiller Plumbing, Heating, Cooling and Electrical
01.2013 - 01.2017
Stocker and Cashier
Jackson Down's Wine and Spirits
01.2012 - 01.2013
Receiving Manager, Stocker and Cashier
Party City
01.2005 - 01.2008
High School Diploma -
McGavock High School