Summary
Overview
Work History
Education
Skills
Timeline
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Ava Campbell

Ava Campbell

Nashville

Summary

I am a reliable, energetic self-starter with skills in management, retail environment, and a experienced receptionist. My number one strength is I have a very warm and charismatic personality, making a connection with just about anyone I interact with. During Fall 2018- Summer 2023 I was a stay at home mom to my son, which is one of the most important jobs out there. However, I love being back in a work environment. I am a people person, and it brings me a lot of joy making connections with customers, ensuring they have a place they look forward to coming into.

Overview

12
12
years of professional experience

Work History

Studio Director

Amazing Lash Studio
10.2024 - Current
  • Oversaw daily studio operations at Nashville West and Cool Springs studios.
  • Cultivated relationships with clients, enhancing customer satisfaction through personalized service approaches; always ensuring the client will want to return.
  • Trained and mentored new receptionist staff on front desk etiquette and studio protocols.
  • Had a monthly touch base meeting with corporate office to discuss any upcoming changes, and to go over sales goals.
  • Maintained compliance with health regulations, fostering a safe environment for clients and employees; such as weekly deep cleaning of the studio.
  • Analyzed customer feedback to identify areas for improvement; such as following up with new clients to make sure they had an exceptional experience at the studio.
  • Conducted regular performance evaluations to encourage professional growth among staff members while maintaining studio standards of excellence.
  • Held employees accountable for completing their daily tasks and following over all studio protocols; resulting in one on one conversation and further disciplinary actions if expectations were not being met.
  • Held interviews for both stylists and receptionists, following up by doing reference checks.

Assistant Manager

Scout's Barbershop
12.2023 - 10.2024
  • Assisted management in daily operations, ensuring smooth workflow and customer satisfaction.
  • Made decisions for the shop when the manager was not in.
  • Trained new staff on service protocols and customer engagement techniques.
  • Consistently checked in with team to maintain cleanliness and organization of workstations; always keeping the shop up to Tennessee State Board standards.
  • Resolved customer complaints effectively, maintaining a positive brand image and loyalty.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Completed monthly schedule for the receptionist team.

Floor Manager

Charlotte Russe
06.2023 - 12.2023


  • Implemented visual merchandising strategies to improve product displays and boost sales.
  • Managed team of 10+ employees to maintain smooth-running operations of shop floor.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.


Store Manager

Pacsun
12.2017 - 05.2018


  • Managed inventory control, cash control, and store opening and closing procedures.
  • Resolved customer complaints efficiently, maintaining a positive shopping experience for patrons.
  • Implemented promotional displays, increasing product visibility and driving customer engagement.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

Icing By Claire's
06.2017 - 12.2017
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Receptionist

Even Hair Studio
03.2013 - 04.2017
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Oversaw studio supplies, staying on top of inventory and placing orders when inventory was low to avoid being out of products when they were needed.

Education

Cosmetology - Cosmetology

Regency Beauty Institute
Nashville, TN
03-2013

High School Diploma -

Academy of Old Cockrill
Nashville, TN
12-2012

Skills

  • Studio management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Decision-making
  • Adaptability and flexibility
  • Effective communication
  • Content creation
  • Conflict resolution
  • Staff training
  • Schedule management
  • Social media management

Timeline

Studio Director

Amazing Lash Studio
10.2024 - Current

Assistant Manager

Scout's Barbershop
12.2023 - 10.2024

Floor Manager

Charlotte Russe
06.2023 - 12.2023

Store Manager

Pacsun
12.2017 - 05.2018

Assistant Manager

Icing By Claire's
06.2017 - 12.2017

Receptionist

Even Hair Studio
03.2013 - 04.2017

Cosmetology - Cosmetology

Regency Beauty Institute

High School Diploma -

Academy of Old Cockrill

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