Ava Key
Smyrna
Summary
Business Management graduate with experience providing exceptional customer service in fast-paced, high-volume environments. Skilled in communication, problem-solving, relationship building, and managing customer needs while maintaining a positive and professional experience. Seeking a Customer Care Representative position where I can apply strong customer service and organizational skills to support customers and contribute to team success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lead Server
Toot’s Good Food and Fun
Murfreesboro
12.2024 - Current
- Supervised front-of-house staff during shifts, ensuring completion of side work and smooth service flow during high-volume periods.
- Assisted team members during rushes while delivering attentive, guest-focused service, driving sales through strategic upselling, and maintaining full responsibility for personal tables and assigned side work.
Server
Cracker Barrel
Murfreesboro
12.2021 - 06.2024
- Delivered high-quality guest service in a fast-paced, high-volume restaurant environment while maintaining a welcoming and attentive dining experience.
Education
Bachelor's Degree - Business Management
Western Kentucky University
12-2025
Skills
- Customer Service
- Customer Relationship Management
- Verbal & Written Communication
- Problem Solving
- Conflict Resolution
- Active Listening
- Issue Resolution
- Team Collaboration
- Time Management
- Multitasking
- Attention to Detail
- Data Analytics
- Microsoft Office
Certification
- Data Analytics
- OSHA
- TN ABC License
Leadership And Campus Involvement
- Women in Business, Western Kentucky University, Participated in networking events and professional development workshops focused on leadership, career readiness, and business success., Collaborated with fellow students to develop communication, teamwork, and leadership skills.
- Sales Club, Western Kentucky University, Participated in sales and professional development activities to strengthen communication, relationship-building, and customer engagement skills., Developed persuasive communication and problem-solving techniques applicable to customer service and business environments.
Timeline
Lead Server
Toot’s Good Food and Fun
12.2024 - Current
Server
Cracker Barrel
12.2021 - 06.2024
Bachelor's Degree - Business Management
Western Kentucky University