Ava Malone
Memphis,TN
Summary
Customer oriented and highly motivated individual who can provide a high level of administrative support to enable the smooth running of a busy facility. I'm always eager to lend a helping hand and make sure that a business runs efficiently, professionally, and safely. I'm also a quick and keen leaner with strong problem-solving abilities with willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am always ready to make the most of any opportunity that may come along.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Baptist Memorial Hospital
07.2022 - 08.2024
- Facilitates patient/bed flow by utilizing admission, transfer, and discharge activities according to procedure.
- Manages supplies and equipment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and supply needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Home Care Aide
All About Senior Care
08.2018 - 04.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Ran errands for patients, did shopping, and picked up other necessities.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Scheduled and accompanied clients to medical appointments.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed basic assessment of vital signs, blood pressure and weight intake and output.
Education
Practical Nursing
Tennessee College of Applied Technology
Newbern, TN08-2025
Bachelor of Science - Health Studies
University of Memphis
Memphis, TN12.2022
High School Diploma -
Olive Branch High School
05.2018
Skills
- Multidisciplinary Team Collaboration
- Paperwork Processing
- Patient Registration
- Direct Patient Care
- Medical Terminology Knowledge
- Epic Systems
- Critical Thinking
- Compassionate Communication
- Electronic Charting
- Reliable Team Player
- Database Administration
- Medical Records Management
- Maintaining Privacy
- Inventory and Restock
- Certified in CPR/AED
Certification
- Basic Life Support (BLS) – American Heart Association (CPR & AED)
Timeline
Health Unit Coordinator
Baptist Memorial Hospital
07.2022 - 08.2024
Home Care Aide
All About Senior Care
08.2018 - 04.2021
High School Diploma -
Olive Branch High School
Practical Nursing
Tennessee College of Applied Technology
Bachelor of Science - Health Studies
University of Memphis
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