Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Avery Davis

Chattanooga

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Professional Car Detailer

CarMax
08.2021 - Current
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
  • Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
  • Achieved timely completion of assigned tasks by efficiently managing time and resources.
  • Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
  • Efficiently managed inventory of supplies, reducing waste and maintaining adequate stock levels for uninterrupted service provision.
  • Increased team productivity by effectively delegating tasks to junior detailers based on their skill sets.
  • Performed meticulous paint corrections to restore vehicles'' appearance, contributing to high levels of customer satisfaction.

Delivery Courier

Federal Express
01.2019 - 08.2021
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
  • Contacted customers to confirm delivery details and locations.

Clerk

Lowe's
02.2015 - 02.2019
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.

Troubleshooter

Concentrix
06.2010 - 09.2014
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
  • Streamlined troubleshooting processes for increased productivity and reduced downtime.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
  • Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
  • Increased system uptime by monitoring performance metrics and addressing potential issues proactively.
  • Conducted detailed investigations into system malfunctions, ensuring accurate identification of underlying causes for swift remediation efforts.
  • Introduced new tools and resources that streamlined workflows for the troubleshooting team, increasing overall efficiency levels significantly over time.
  • Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.
  • Reduced equipment failures through implementation of preventive maintenance schedules.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured and tested new software and hardware.

Education

Associate Degree in Nursing - Radiology Tech

Central Piedmont Community College
Charlotte, NC
01-2027

Skills

  • Client support
  • High-pressure washing
  • Relationship building
  • Interior and exterior cleaning
  • Customer service
  • Strategic planning
  • Sales techniques

Accomplishments

  • Achieved employee of the month through effectively helping with meeting goals..
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Professional Car Detailer

CarMax
08.2021 - Current

Delivery Courier

Federal Express
01.2019 - 08.2021

Clerk

Lowe's
02.2015 - 02.2019

Troubleshooter

Concentrix
06.2010 - 09.2014

Associate Degree in Nursing - Radiology Tech

Central Piedmont Community College

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Avery Davis