Avery Osburn

Answered customer telephone calls regarding store stock, pharmacy, photo, etc. • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Friendly and helpful towards customers of all ages. • Unpacking and stocking truck delivery products in a timely manner. • Knowledgeable of product locations. • Worked opening and closing shifts. • Additional tasks (on occasion) include assisting in online pickup orders, printing photos when needed. • Working through holidays (Easter, Halloween, Thanksgiving, Christmas)

Training new employees on safe ear piercing processes, proper POS usage, answering phone calls, completing online orders, etc. • Responsible for safe and cleanly ear piercing procedures and experiences. • Working opening and closing shifts, occasionally worked full days depending on staff availability. • Making deposits and doing nightly paperwork during closing shifts. • Advertising and keeping up with new sales and deals. • Great with children.

Restocked and organized merchandise in all areas of the store. • Able to check out customers in a timely and efficient manner. • Processed refunds and exchanges in accordance with company policy. • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. • Greeted customers entering store and responded promptly to customer needs. • Maintained knowledge of store promotions and communicated sales to customers. • Worked through and during major holidays such as Thanksgiving and Christmas. • Maintained good productivity during busy and fast paced shifts. • Able to unload and move product from delivery trucks. • Familiar with products in each department, allowing for more efficient customer service.