Books
Aya Zighni
Nabeul
Summary
Driven and resourceful individual with knack for strategic thinking and effective communication. Possesses solid understanding of business operations and financial management, including budget analysis and project coordination. Capable of leveraging these skills to optimize processes and drive organizational success.
Offering strong analytical mindset and problem-solving abilities, ready to learn and thrive in business management environment. Delivers insight into financial planning and operational efficiency. Ready to use and develop strategic planning and team leadership skills in role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Content Moderator
Teleperformance
06.2022 - Current
- Controlling the videos provided by the client according to certain strategies (flag and report content that could be harmful) to ensure better visibility of the platform.
- Communication of anomalies or difficulties encountered to management in order to enable rapid resolution.
- Active interaction with users, addressing complaints or concerns, answering questions, or providing feedback about content decisions.
- Work alongside algorithms and AI tools that flag content for review. Either confirm or override the system's decisions based on context and platform guidelines.
Sales Intern
Tunisie Telecom
06.2021 - 08.2021
- Management of incoming requests: qualification of the prospect and identification of the need with the aim of closing the sale
- Updating customer data in the software, documenting the different stages of the sales cycle
- Monitoring existing customer accounts, making contact to offer new products or services
Content manager
OTA content Agency
06.2019 - 09.2019
- Team collaboration by communicating, sharing ideas and pooling efforts
- Participation in the development of a social media strategy
- Writing and publishing content (texts, photos, videos)
- Customer relationship management
Quality Assistant
Société automobile TESCA
06.2018 - 08.2018
- Quality control of products on a production line
- Verification of finished parts and their conformity with manufacturing files and technical plans
- Writing quality control procedures and instructions, updating technical documentation
Education
Master of Science - Business Analytics
ESB:Esprit School of Business
05.2021 - 12.2023
BBA - Management
ESB: Esprit School of Business
05.2018 - 06.2021
Baccalaureate - Science Expérimentale
Lycée Privée Idéal
09.2016 - 06.2017
Skills
Multitasking Abilities
Critical analysis/ Analytical Skills
Time management abilities
Teamwork and collaboration and active listening
Adaptability and flexibility
Certification
CAE: Certificate in Advanced English
Interests
Formula1
Timeline
Content Moderator
Teleperformance
06.2022 - Current
Sales Intern
Tunisie Telecom
06.2021 - 08.2021
Master of Science - Business Analytics
ESB:Esprit School of Business
05.2021 - 12.2023
Content manager
OTA content Agency
06.2019 - 09.2019
Quality Assistant
Société automobile TESCA
06.2018 - 08.2018
BBA - Management
ESB: Esprit School of Business
05.2018 - 06.2021
Baccalaureate - Science Expérimentale
Lycée Privée Idéal
09.2016 - 06.2017
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