Ayah Mouzory
Nashville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Delta Airlines
Nashville
10.2022 - 07.2023
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensured all aircraft documentation was accurate before each flight.
- Managed the safe transport of passengers, cargo, and mail on international flights.
- Researched and resolved customer issues.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Sterilization Technician/Dental Assistant
Brentwood dental excellence
Nashville
- Operated sterilization equipment to maintain dental instruments at Brentwood Dental Excellence.
- Foundation skills: completed, hands-on chair, side training, assisting with common procedures, including restorative fillings, routine, prophylaxis, and dental impressions.
- Managed patient records using dental software for efficient data entry.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared patients by explaining scheduled treatments and potential side effects.
Education
Dental Assisting -
Dental Staff School of Tennessee
High School Diploma -
John Overton High School
Nashville, TNSkills
- Customer service
- Working collaboratively
- Team building
- Organizational skills
- Reliable and trustworthy
- Clerical
- Helping others
- Hard working
- Pronunciation
- Writing
- Reading
- Social
- Communication skills
- Responsibility
- Integrity
- Safety
- Respond to emergencies
- Serve
- Flexibility
- Planning
- Reservation Confirmation
- Computer Reservation Software
- Active Listening
- Lost Baggage Tracing
- Problem-Solving
Timeline
Customer Service Agent
Delta Airlines
10.2022 - 07.2023
Sterilization Technician/Dental Assistant
Brentwood dental excellence
Dental Assisting -
Dental Staff School of Tennessee
High School Diploma -
John Overton High School