Ayan Osman

Interpretation Services

• Provide accurate and professional interpretation during medical, dental, and mental health visits for non-English speaking patients.
• Convey messages precisely without summarizing or altering the content to ensure clarity and neutrality.
• Serve as a neutral intermediary to facilitate communication between healthcare providers, staff, and non-English-speaking patients and their families.

Patient Care Coordination

• Ensure all critical information related to patient visits, including treatment consents, diagnoses, prognoses, treatment plans, follow-up appointments, and health education, is accurately communicated.
• Assist in scheduling and managing follow-up appointments for patients.

Documentation and Record Management

• Maintain accurate and up-to-date patient information in electronic medical records (EMR) for referrals and services requested by providers.
• Ensure timely and precise documentation within the program database.

Translation and Communication Support

• Translate patient information materials, forms, and other documents for clinic use.
• Call patients to remind them of upcoming appointments, and provide necessary follow-up support.

Confidentiality and Compliance

• Maintain strict confidentiality regarding patient care and visitor-related matters for non-English speaking patients and their families.
• Adhere to all relevant policies and regulations to ensure compliance.

Team Collaboration and Feedback

• Act as an essential team member in delivering patient care and services.
• Serve on assigned committees and teams to contribute to organizational goals.
• Provide constructive feedback to supervisors and team members to improve processes and outcomes.

Additional duties

• Perform other duties as assigned to support clinic operations and patient care.

Front Desk Management:

• warm welcoming for the clients, and other team members.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.

Scheduling and coordination:

• Assist in scheduling client appointments and staff assignments.
• Coordinate with caregivers, nurses, and therapists to ensure timely service delivery.
• Maintain an updated calendar for the agency.

Client and Employee Communication:

• Communicate with clients and their families regarding service updates.
• Relay important messages to caregivers and field staff.

Record Keeping and Data Entry:

• Maintain and update client records, employee files, and other documentation.
• Enter and organize data related to billing, payroll, and scheduling.
• Assist with insurance claims processing and medical documentation.

Office Operations Support:

• Order office supplies, and ensure smooth office operations.
• Prepare reports, forms, and correspondence as needed.
  Handle mail, emails, and faxes efficiently.

Compliance and confidentiality:

• Ensure all administrative processes follow HIPAA and other healthcare regulations.
• Maintain the confidentiality of client and employee information.
  

Billing and Financial Assistance (if applicable):

• Assist or coordinate with billing and insurance specialists when needed.

Support for hiring and onboarding

• Help with new employee paperwork and orientation.
• Keep track of staff certifications and renewals.
  

• Collaborated with the management team to develop strategies for improving efficiency in the production area.
• Observed and monitored utilization of equipment.
• Enforced company policies, answered coworkers' questions, and trained new personnel.
• Performed regular quality checks throughout the production process to ensure customer specifications were met.
• Resolved any conflicts between employees in a professional manner.
• Supported a safe and clean work environment by educating and directing personnel on the use of control points, equipment, and resources.
• Investigated customer complaints related to product quality or delivery times.
• Analyzed production data to identify trends and areas for improvement.
• Coordinated production requirements with material handling and staffing functions.
• Provided feedback and guidance to personnel regarding their job performance and development plans.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

• Reported problems or concerns with quality, processes, equipment, materials, and labor to the supervisor.
• Helped achieve team goals by rotating production lines and daily duties to meet demand.
• Tracked progress against objectives and reported regularly on progress made.
• Followed a daily preventive maintenance schedule for cleaning and lubricating machinery.
• Monitored the quality of products during the production process.
• Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
• Suggested process improvements based on an analysis of existing processes.
• Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.