Ayanna Hubbard
Chattanooga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am freshly done with my college program and I am ready to learn a new office, show up to work on time and ready if given the opportunity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Galen Medical Group
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Customer Service Representative
MedSrv (NACS)
05.2023 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
Certified Medical Assistant Extern
Spring Creek Pediatrics
05.2024 - 08.2024
- EMR System
- Improved patient care by efficiently taking vital signs and accurately recording medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted in the implementation of new clinic protocols, streamlining processes and improving overall patient care.
- Assisted in various diagnostic procedures, ensuring accurate results and timely delivery of reports to physicians.
- Enhanced clinical workflow for healthcare providers by promptly updating electronic health records.
- Evaluated patient understanding of discharge instructions, reducing potential complications or readmissions due to miscommunication.
- Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
- Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Education
Certificate - Medical Assisting
Miller Motte College
Chattanooga, TN08.2024
High School Diploma -
Red Bank High School
Chattanooga, TN05.2019
Skills
- HIPAA Compliance Knowledge
- EMR System
- Vital signs monitoring
- Hearing and Vision Screening (Ocular Photo Screening)
- Immunization Administration
- Developmental screening
- Pediatric Patient Care
- Multitasking
- Special Needs Care
- Customer Service
- Medical terminology knowledge
- Medical Records Management
- Sterilization techniques
Certification
Certified Medical Assistant (August 2024)
Timeline
Certified Medical Assistant
Galen Medical Group
08.2024 - Current
Certified Medical Assistant Extern
Spring Creek Pediatrics
05.2024 - 08.2024
Medical Customer Service Representative
MedSrv (NACS)
05.2023 - Current
Certificate - Medical Assisting
Miller Motte College
High School Diploma -
Red Bank High School
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