Aysha Lewis
Nashville
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
MNPS
07.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administrative Assistant
Community Options, Inc
07.2023 - 12.2023
- Maintained files and filing, keeping sensitive information confidential.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Managed office supplies inventory and placed orders when necessary.
Data Entry Clerk
Radius Global Solutions
03.2022 - 04.2023
- Maintained data entry requirements by following data program techniques and procedures.
- Operated data entry equipment to accurately input information in a timely manner.
- Preserved customer confidence and protected operations by keeping information confidential.
- Analyzed data to identify errors and trends and recommended process improvements.
- Met departmental goals for productivity, accuracy, turnaround times, and quality assurance standards.
Customer Service Representative
xtendhealthcare
01.2021 - 12.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Updated and maintained database with accurate customer information and timely data entry.
Loan Processor
BH Processing
08.2020 - 12.2020
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Met deadlines while maintaining high-quality deliverables.
- Focused on learning new skills and staying updated with industry changes.
- Identified ways to improve efficiency in operations and implemented process changes.
Account Manager
Dell EMC
10.2017 - 08.2019
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Responded promptly to customer queries to increase overall satisfaction.
- Generated leads and located opportunities for market expansion and business growth.
- Built and maintained pipeline that supported monthly, quarterly, and annual goals.
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Followed up with customers after sales to gain feedback.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Education
Bachelor of Science (B.S.) - Mass Communication and Journalism
Middle Tennessee State University
Murfreesboro, TN12.2015
MBA - Marketing
Grand Canyon University
Phoenix, AZ04-2027
Skills
- Client Correspondence
- Database Management
- Email Communication
- Customer inquiry
- Typing Proficiency
- Collecting Information
- Advanced MS Office Suite Knowledge
- Chat Communication
- Phone Call Answering
- CRM Software
Timeline
Substitute Teacher
MNPS
07.2024 - Current
Administrative Assistant
Community Options, Inc
07.2023 - 12.2023
Data Entry Clerk
Radius Global Solutions
03.2022 - 04.2023
Customer Service Representative
xtendhealthcare
01.2021 - 12.2021
Loan Processor
BH Processing
08.2020 - 12.2020
Account Manager
Dell EMC
10.2017 - 08.2019
Bachelor of Science (B.S.) - Mass Communication and Journalism
Middle Tennessee State University
MBA - Marketing
Grand Canyon University
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