Summary
Overview
Work History
Education
Skills
Timeline
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Azalia Irving

Memphis

Summary

Dynamic Universal Banker with a proven track record at Independent Bank, excelling in branch operations and customer service. Adept at document verification and cash handling, I fostered member satisfaction through effective communication and adaptive learning. Committed to compliance and enhancing financial solutions, I consistently contributed to team success and operational efficiency.

Overview

8
8
years of professional experience

Work History

Universal Banker Teller

Independent Bank
12.2024 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated effectively with team members to reach branch goals and enhance overall performance levels.
  • Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
  • Participated actively in ongoing professional development programs aimed at enhancing skills relevant to the Universal Banker role.
  • opening/ closing accounts.
  • reviewing documents for accuracy or legal compliance, and verifying the identity of account holders.
  • Giving insight to help with financial needs.

Member Relationship Specialist

First South Financial Credit Union
11.2022 - 12.2024
  • Served as a liaison between back-office departments and front-line staff, ensuring seamless communication regarding policy updates or changes affecting member accounts or services.
  • Supported branch leadership in the execution of marketing campaigns and promotions aimed at attracting new members and increasing product adoption rates among existing clientele.
  • Contributed to membership growth efforts by engaging prospective clients in conversations about their financial goals and how our services could support them in achieving those objectives.
  • Open new accounts, perform necessary file maintenance in the computer
  • Handle sales, money orders, travelers’ cheques and savings bonds and forward appropriate paperwork to Accounting Department.
  • Process night depository transactions.
  • File membership cards from all offices and process closed accounts on a timely basis. (NSA Branch)


Call Center Representative

Conduit Global
01.2018 - 09.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Schedule Non-emergency transportation for United Health Care and Ameri Group insurance
  • Stretcher , ambulatory,and wheelchair patients to be transported from doctors visits and hospital discharge

Education

High School Diploma -

Wooddale High School
Memphis, TN
07-2015

Skills

  • Branch operations
  • Electronic funds transfer
  • Cash handling proficiency
  • Document verification
  • Adaptive learning
  • Customer service
  • Active listening
  • Data entry
  • Organization skills
  • Time management
  • Telephone skills

Timeline

Universal Banker Teller

Independent Bank
12.2024 - Current

Member Relationship Specialist

First South Financial Credit Union
11.2022 - 12.2024

Call Center Representative

Conduit Global
01.2018 - 09.2022

High School Diploma -

Wooddale High School

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Azalia Irving