AZIZA DODSON
Murfreesboro
Summary
Accounting student with over 20 years of experience in client support, compliance, and document management. Proven track record in achieving company goals and maintaining high attendance and dependability. Currently pursuing a B.S. in accounting with a focus on forensics and fraud examination, equipped with strong skills in financial systems and internal controls. Seeking internship or entry-level opportunities in accounting, audit, or forensic support, leveraging strong organizational and communication skills.
Overview
26
26
years of professional experience
Work History
Customer Order Management Analyst
Cummins Inc.
10.2020 - Current
- Responsible for transactions related to order life cycle (from new customer set-up, order entry/modification, responsibilities might include logistics management) to ensure orders are shipped to the agreed deadline.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues.
- Knowledge of Quality Management Systems.
- Review and Reconcile pricing discrepancies.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures, and metrics.
- Schedule, maintain and update weekly A/R meetings for specific customers.
- Participate in/lead process improvement projects.
- Credit, Debit, and Return processing.
Sr. Compliance Helpdesk Analyst
Deloitte & Touché
Hermitage
05.2010 - 08.2020
- Answered incoming calls and responded to emails regarding compliance and independence issues.
- Assisted employees with questions regarding tracking and trading entries and requirements of their financial interests.
- Responded to employees’ questions through email, chat, and phone.
- Arrange travel to the corporate office when required.
Human Resources Benefits Analyst
Deloitte & Touché
Hermitage
03.2006 - 05.2010
- Answer incoming calls from internal employees, partners, and principals inquiring about company benefits.
- Assist callers in enrolling in company benefits and answering any questions concerning their coverage.
- Advised employees on changes and termination of benefits, participation in open enrollment, and other benefit projects.
- Served as liaison between the employee and carrier when determining eligibility.
- Managed and responded to email requests sent to the benefits mailbox.
- Provided after-hours services to employees through pager duty. By responding to calls from our employees with emergency questions regarding their health benefits or immigration letter requests.
Customer Care Professional
UnitedHealthcare
Maryland Heights
06.2005 - 11.2005
- Responded to physician and customer calls providing excellent customer service.
- Resolved basic customer service inquiries including benefits, eligibility, customer material requests, physician look-up, authorization, and explanation of benefits.
- Consistently meet the established productivity, reliability, attendance, and quality standards.
Customer Care
Verizon Wireless
Murfreesboro
03.2005 - 06.2005
- Responded to a high volume of inbound customer calls.
- Researched and resolved billing and service equipment issues.
- Provided information on Verizon Wireless products and services.
- Demonstrated a commitment to customer service by following up on calls and ensuring superior results.
- Analyzed customers' concerns and needs while balancing company revenue concerns.
Customer Service Representative/Receptionist
Sanders Manufacturing
Nashville
05.2003 - 03.2005
- Answered incoming calls from distributors requesting pricing on specialty items in the catalog.
- Assisted with questions concerning orders from distributors.
- Assisted with the transfer of all calls or taking messages.
- Greeted all visitors and announced their arrival to the appropriate person.
- Prepared all catalogs, statements, and invoices for customer mailing.
Customer Service Representative
WebMD
Nashville
09.2002 - 04.2003
- Provided support for the client’s transactions, some of which included medical eligibilities, doctors’ referrals, pre-certification, and medical and dental claim status.
- Assisted doctors and nurses with transactions concerning eligibility for benefits and credit card transactions.
- Assisted in repairing the point-of-sale machines used to retrieve information.
Assistant Loan Processor/Receptionist
Preferred Mortgage Advisors
Nashville
11.2001 - 03.2002
- Answered all incoming calls and transferred them according; took detailed written messages.
- Pulled credit reports for prospective clients.
- Researched information to complete the process of mortgage loans, including ordering appraisals, payoffs, mortgage verification, employment, and homeowner’s insurance.
Senior Support Technician
Dell Computer Corporation
Nashville
10.1999 - 10.2001
- Answered incoming calls from previous and new Dell computer owners with system questions.
- Assisted customers in troubleshooting and solving problems with their systems.
- Assisted customers in the installation of replacement parts and any corrupted software.
Education
Bachelor’s Degree - Accounting/Forensics & Fraud Investigation
Southern New Hampshire University
Manchester, NH06.2026
Associate of Science - Accounting
Southern New Hampshire University
Manchester, NH05.2025
Some College (No Degree) - Health Information Management
Tennessee State University
Nashville, TNSkills
- Attention to detail
- Effective communication
- Problem solving
- MS Excel
- Inventory management
- SAP proficiency
- Order management
- Team collaboration
- Data analysis
- Regulatory compliance
- Data management
- Customer service
- Report generation
- Self-motivation and initiative
Timeline
Customer Order Management Analyst
Cummins Inc.
10.2020 - Current
Sr. Compliance Helpdesk Analyst
Deloitte & Touché
05.2010 - 08.2020
Human Resources Benefits Analyst
Deloitte & Touché
03.2006 - 05.2010
Customer Care Professional
UnitedHealthcare
06.2005 - 11.2005
Customer Care
Verizon Wireless
03.2005 - 06.2005
Customer Service Representative/Receptionist
Sanders Manufacturing
05.2003 - 03.2005
Customer Service Representative
WebMD
09.2002 - 04.2003
Assistant Loan Processor/Receptionist
Preferred Mortgage Advisors
11.2001 - 03.2002
Senior Support Technician
Dell Computer Corporation
10.1999 - 10.2001
Bachelor’s Degree - Accounting/Forensics & Fraud Investigation
Southern New Hampshire University
Associate of Science - Accounting
Southern New Hampshire University
Some College (No Degree) - Health Information Management
Tennessee State University
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