Azure Stacy
Knoxville,TN
Summary
Highly motivated and detailed oriented professional with extensive customer service and medical experience. Skilled multi-taker successful at meeting performance objectives and helping team members. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Coordinator
Party City Corp.
Aiken, SC
08.2021 - 04.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Authorization Appointing Representative
SAIC Nurse Advice Line
Oak Ridge, TN
04.2017 - 07.2021
- Reduced wait times with prompt and accurate appointment confirmations.
- Identified potential areas of improvement within authorization process, presenting innovative solutions that led to increased efficiency levels throughout department.
- Established and maintained open communication with branch personnel.
- Implemented new software systems to streamline authorization process, resulting in reduced errors and faster approvals.
- Developed efficient workflows for handling high volumes of authorization requests without compromising quality or accuracy.
- Streamlined appointment scheduling for improved patient access to healthcare services.
Pharmacy Technician
Kroger Pharmacy
Oak Ridge, TN
01.2012 - 03.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Medicare Part D Specialist
Caremark
Nashville, TN
01.2006 - 12.2009
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Restructured customer service process, ensuring quicker response times.
Financial Aid Clerk
Tennessee State University
Nashville, Michigan
08.1998 - 06.2005
- Developed informational materials for prospective students regarding available financial assistance options to promote informed decision-making about college enrollment costs.
- Served as liaison between financial aid office and other campus departments, fostering collaboration and resolving issues as they arose.
- Worked closely with admissions staff to coordinate scholarship offers for incoming students, maximizing enrollment and retention rates by offering attractive financial assistance packages.
- Assisted students and families with navigating financial aid process, resulting in increased satisfaction and accessibility to resources.
Education
Bachelor of Science - Agricultural Education
Tennessee State University
Nashville, TN 01.2024 - 12.2024
Skills
Analytical and Critical Thinking
Customer service excellence
Policy and procedure adherence
AS400/Data Entry
Microsoft Office
Business Acumen
Insurance Verification
AS400/Data Entry
AutoCAD
Inventory Management
Time Management
Team building and leadership
Timeline
Bachelor of Science - Agricultural Education
Tennessee State University
01.2024 - 12.2024
Customer Service Coordinator
Party City Corp.
08.2021 - 04.2024
Authorization Appointing Representative
SAIC Nurse Advice Line
04.2017 - 07.2021
Pharmacy Technician
Kroger Pharmacy
01.2012 - 03.2017
Medicare Part D Specialist
Caremark
01.2006 - 12.2009
Financial Aid Clerk
Tennessee State University
08.1998 - 06.2005