BRITTNEY LEWIS
Murfreesboro
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Auto Property Damage Claim Professional
Travelers Insurance
Franklin
10.2024 - Current
- Ensured positive customer experiences while effectively resolving complaints and concerns
- Under strict deadlines, promptly addressed service requests and emergency call-outs.
- Engaged with the field support team, which included claim manager, quality control, file review specialists, team lead and adjusters to obtain specific assistance for assigned claims.
- Spearheaded resolution of complex issues regarding coverage inquiries, property damage claims, and collisions
Catastrophe Claims Adjuster
The Hartford Insurance Group
Orlando
05.2023 - Current
- Maintained accurate records of all activities related to investigations, including documents obtained during the course of an investigation.
- Investigated and analyzed claims relating to property damage caused by various catastrophes, including floods, hurricanes, tornadoes, and earthquakes.
- Assessed claim coverage by reviewing policy language and applying relevant laws or regulations.
- Negotiated settlements with claimants in order to resolve disputes quickly and effectively.
- Provided ongoing mentorship to assist new adjusters in acclimating to their roles.
DLS HR Case Manager
Amazon
Orlando
05.2021 - 04.2023
- Directed and supervised the approval of FMLA, Short Term Disability, ADA and Workers Compensation claims.
- Collaborated with health care providers to successfully resolve claims.
- Mastered ERISA, State and Federal Leave laws, as well as privacy regulations
Customer Cares Representative
LYFT LLC
Nashville
09.2019 - 01.2021
- Ensured quality standards in rider and driver interactions
- Maintained customer awareness of billing protocols and skillfully executed payment processing.
- Logged customer discussions to accurately document requests, problems, and respective solutions.
- Maintained adherence to LYFT's regulatory agencies' requirements for privacy and security
- Assisted in resolving technical issues and generating reports for troubleshooting
Stylist
Dream Dry/Drybar
Chicago
02.2018 - 08.2019
- Provided guidance on effective hair care routines and therapies
- Generated a loyal customer base by cultivating strong and lasting connections with clients.
- Maintained sanitary conditions for work areas and salon tools
Server and Special Events
House of Blues
Chicago
07.2015 - 06.2017
- Served customers with exceptional, friendly and quick service
- Successfully conveyed customer requirements and concerns to kitchen staff.
- Orchestrated all closing responsibilities, including restocking items and balancing the cash drawer
Auto Claims Representative
State Farm Insurance Inc
Bloomington
09.2011 - 12.2013
- Ensured positive customer experiences while effectively resolving complaints and concerns
- Under strict deadlines, promptly addressed service requests and emergency call-outs.
- Engaged with the field support team, which included claim manager, quality control, file review specialists, team lead and adjusters to obtain specific assistance for assigned claims.
- Spearheaded resolution of complex issues regarding coverage inquiries, property damage claims, and collisions
Education
Tricoci University of Beauty Culture
Chicago, ILHigh School Diploma -
Middle Tennessee Christian School
Murfreesboro, United States, TNBachelor of Arts -
International Academy of Design And Technology
Orlando, FLSkills
- Zendesk / DALI
- JIRA/ECOS
- 65 WPM Typist
- Contract interpretation and Assessment
- Conflict Resolution
- Excellent customer service skills
- Proficient in multi-tasking and time management
- Strong written and verbal communication skills
- Proficient in Microsoft Word, Excel, and Outlook
Certification
- Florida Insurance License G000967 9/2027
Timeline
Auto Property Damage Claim Professional
Travelers Insurance
10.2024 - Current
Catastrophe Claims Adjuster
The Hartford Insurance Group
05.2023 - Current
DLS HR Case Manager
Amazon
05.2021 - 04.2023
Customer Cares Representative
LYFT LLC
09.2019 - 01.2021
Stylist
Dream Dry/Drybar
02.2018 - 08.2019
Server and Special Events
House of Blues
07.2015 - 06.2017
Auto Claims Representative
State Farm Insurance Inc
09.2011 - 12.2013
Tricoci University of Beauty Culture
High School Diploma -
Middle Tennessee Christian School
Bachelor of Arts -
International Academy of Design And Technology