Baba Godson V
Banking Professional
Tiruvannamalai
Summary
Dedicated CRM professional in banking and financial services with 9+ years of experience in building and maintaining strong customer relationships. Identifying customer needs, providing personalized solutions and ensuring customer satisfaction through effective communication and problem-solving. Strong expertise in retail banking products, customer acquisition and cross-selling.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Relationship Manager
RBL Bank India Limited
06.2024 - Current
- Maintained customer portfolio and developed relationships to enhance business growth.
- Achieved 100% of monthly sales targets for CASA acquisition, Personal loans, Fixed deposits and Credit cards.
- Generated leads through cold calling, referrals, and field sales.
- Explained loan eligibility, interest rates, and repayment terms to customers.
- Processed applications in compliance with KYC, AML, and RBI guidelines.
- Coordinated with credit and operations teams to ensure fast approvals.
Relationship Manager
DBS Bank India Limited
01.2022 - 05.2024
- Acquired a new business account with high-value customers, contributing significantly to the achievement of organizational goals and revenue targets.
- Implemented new sales strategies that increased the cross-sell of banking products, Personal loan and Credit card.
- Retained and acquired new customers with financial needs in deposits, investments, and all other banking products.
Personal Banker - Cashier
HDFC Bank Limited
02.2018 - 12.2021
- Processed daily customer transactions, including deposits, withdrawals, money transfers, credit card payments, loan payments, and selling cashier’s checks in a timely manner.
- Accurately maintained records of each transaction, and ensured all documentation was in place and within compliance.
- Assisted customers in opening and closing accounts, and updating their account information by verifying valid documentation (KYC).
- Researched transaction discrepancies using the banking system to ensure the accuracy of records.
Operations Executive
HDB Financial Services
04.2015 - 12.2017
- Verified customer KYC and supporting documents for processing loans.
- Coordinating with the central operations team to process loans.
- Prepared daily and monthly management information system (MIS) reports.
- Ensured adherence to policies at all levels through thorough checking of all the files, and ensured that the data is complete and relevant.
Education
Bachelor of Science - Computer Science
Indira Gandhi National Open University
Chennai, India 04.2001 -
No Degree - Post Graduate Diploma in Information Technology
Bosco Institute of Information Technology
Tiruvannamalai, India 04.2001 -
No Degree - Higher Secondary School Certificate, State Board
P S A BOYS Hr Sec School
Tiruvannamalai, India 04.2001 -
No Degree - Secondary School Leaving Certificate, State Board
P S A BOYS Hr Sec School
Tiruvannamalai, India 04.2001 -
Skills
- Customer Relationship Management (CRM)
- Banking Sales (Retail)
- Lead Generation & Cold Calling
- Target Achievement
- KYC & AML Compliance
- Cross-Selling & Upselling
- Negotiation & Closing
- Effective Communication
- MS Excel & CRM Software
- Relationship building and management
Certification
Insurance Regulatory and Development Authority of India (IRDA)
Timeline
Relationship Manager
RBL Bank India Limited
06.2024 - Current
Relationship Manager
DBS Bank India Limited
01.2022 - 05.2024
Personal Banker - Cashier
HDFC Bank Limited
02.2018 - 12.2021
Operations Executive
HDB Financial Services
04.2015 - 12.2017
Bachelor of Science - Computer Science
Indira Gandhi National Open University
04.2001 -
No Degree - Post Graduate Diploma in Information Technology
Bosco Institute of Information Technology
04.2001 -
No Degree - Higher Secondary School Certificate, State Board
P S A BOYS Hr Sec School
04.2001 -
No Degree - Secondary School Leaving Certificate, State Board
P S A BOYS Hr Sec School
04.2001 -