BaiLee McCauley
Pikeville
Summary
I have experience as a hostess for one and a half years and currently have experience as a waitress/server for another one and half years, as well as a cashier/stock organizer for 10 months. As a hostess I have experience in managing seating to ensure workplace flow and informing co-workers of any seating changes. As a waitress I have experience in maintaining proper time management skills and cleaning/bussing tables to create a clean, customer friendly, environment. From all positions of employment, including cashier/stock organizer, I have experience in organization and operating a POS system for inputting items, checking out customers, making adjustments to orders, and handling cash/change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Stock Organizer
Red Bird Mercantile
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and debit/credit card transactions.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server/Waitress
The Butter Dish LLC
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with a POS system to place orders, handled cash/change, and handled signed receipts.
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
Certification
- OSHA 10 Certification
- STOP the BLEED Certification
- Narcan Distribution Certification
- Level 2 Industry Certification: Southwest Prep
Timeline
Cashier/Stock Organizer
Red Bird Mercantile
05.2024 - Current
Server/Waitress
The Butter Dish LLC
06.2022 - Current
High School Diploma -
Bledsoe County High School
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