Bailey Barfoot
Chattanooga,TN
Overview
3
3
years of professional experience
Work History
Account Manager
U.S. Xpress
09.2024 - Current
- Managed Ollie's Bargain Outlet enterprise account which is one of the top 10 largest accounts by volume.
- Utilized ownership and discretion on accepting and declining loads through tender acceptance to maximize revenue.
- Developed and maintained strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
- Acted as a liaison and voice of customer needs in alignment with strategic plan to all relevant internal departments to ensure customer satisfaction and problem resolution.
- Kept customers informed of the status of pickups and deliveries, including in some cases updating the customer web sites or EDI exchanges.
- Contacted capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customer.
- Utilized booking tools to obtain data regarding booking averages and market trends.
- Monitored trailer pools to ensure maximum utilization for USXpress trailers.
- Regularly engaged remotely and in-person with customers and potential customers to establish rapport, open communication and expectations.
In-Home Sales Representative
American Home Design
05.2024 - 09.2024
- Delivered a professional presentation to homeowners following a well-trained sales system on American Home Design products.
- Completed electronic contracts with accurate details of the product(s) the customer is purchasing from American Home Design.
- Sold at least 30% of the leads issued.
- Ran 8-10 appointments weekly while applying conversational sales skills.
- Provided excellent customer service before and after installation of equipment.
Terminal Manager
Norfolk Southern
05.2023 - 05.2024
- Responsible for the on time arrival and departure of 15 daily freight trains.
- Responsible for investigating accidents and injuries to determine cause and minimize future occurrences.
- Worked with train dispatchers and customer ops group.
- Planned the operation of local trains to provide required service to customers and fulfill service requirements.
- Achieved a good working knowledge of safety and operating rules, train operations, FRA regulations, hazardous materials, labor agreements, crew call, and other applications.
- Developed, motivated and trained employees who work in my assigned territory.
Outside Sales Representative
Redleaf Marketing
06.2022 - 03.2023
- Acquired new clients for company by means of direct sales through canvassing
- Became a top earner within the office as a summer intern, earning $16,000 in commissions during June and July
- Continued selling weekly as a full time student and averaging $800-$1000 in commissions a week as a part time employee
- Developed expertise in product knowledge (AT&T Fiber) and in the ability to close deals
Education
Bachelor of Science - Management
Troy University
Troy, AL05-2023
Skills
- Operations & Logistics
- Account Management
- Customer Service
- Teamwork & Collaboration
- Client Relations
- Goal Oriented
Awards: The Order of 87
Awarded to the top 87 seniors at Troy University based upon GPA, Campus Involvement and Community Service.
Timeline
Account Manager
U.S. Xpress
09.2024 - Current
In-Home Sales Representative
American Home Design
05.2024 - 09.2024
Terminal Manager
Norfolk Southern
05.2023 - 05.2024
Outside Sales Representative
Redleaf Marketing
06.2022 - 03.2023
Bachelor of Science - Management
Troy University
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