Bailey Bass

• Oversaw customer accounts while verifying the accuracy and relevance of the provided information.

• Addressed customer inquiries effectively, and resolved service issues.

• Conducted in-depth data analysis supporting membership objectives.

• Assisted in the development of custom solutions for clients' unique needs through active participation in brainstorming sessions with the sales support team.

• Monitor the Sales Support email boxes and respond in a timely and professional manner.

• Perform miscellaneous projects as assigned.

• Trained employees for the Sales Support Specialist position.

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
• Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
• Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
• Planned special events such as parties or family gatherings with attention to detail and organization.
• Facilitated communication between family members regarding important updates or decisions related to the house manager role.
• Managed day-to-day operation of home to comply with regulations and agency standards.
• Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.