Bailey Gray
Blountville,TN
Summary
Dynamic and resilient professional with extensive experience in customer service at Church Street Market & Pub. Proven ability to excel in high-pressure environments while maintaining exceptional service standards. Skilled in cash handling and multitasking, fostering positive customer relationships and ensuring efficient transactions. Seeking to transition into new field.
Overview
3
3
years of professional experience
Work History
Waitress
Church Street Market & Pub
02.2024 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Crew Member
Dunkin
02.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
Sales Associate
Kohls Department Store
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
East Tennessee State University
Johnson City, TNSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Basic math
- Attention to detail
- Initiative and Self-motivation
- Learning agility
- Resilience and persistence
- Positive company representation
- Point-of-sale transactions
Timeline
Waitress
Church Street Market & Pub
02.2024 - 11.2024
Crew Member
Dunkin
02.2022 - 10.2023
Sales Associate
Kohls Department Store
06.2021 - 08.2021
East Tennessee State University
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