Bailey Reed
Nashville
Summary
Dependable and customer-focused professional with experience in retail, service coordination, and fast-paced technical environments. Skilled in cash handling, point-of-sale systems, inventory management, and daily operations including opening and closing procedures. Delivers clear communication, problem-solving, and a professional, welcoming environment for customers. Brings strong time management, adaptability, and team collaboration skills to support smooth and efficient operations.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Mez's Plumbing
Nashville
03.2024 - 01.2026
- Coordinated schedules for plumbing technicians and service appointments.
- Managed customer inquiries and resolved scheduling conflicts efficiently.
- Collaborated with team members to optimize daily work assignments.
- Utilized scheduling software to maintain accurate appointment records.
- Communicated with clients to confirm appointments and provide updates.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
Technician
North County Hyper Sports
Oceanside
10.2022 - 02.2023
- Communicated with customers about service needs and recommendations.
- Inspected vehicles to detect any malfunctions or safety issues.
- Diagnosed motorcycle issues using specialized tools and equipment.
- Determined parts needed for specific jobs and placed parts orders.
- Performed routine maintenance along with major repairs on various models and brands of motorcycles.
- Completed documentation of all work performed in accordance with company policies.
- Tested for proper performance after service was completed.
- Assisted customers in selecting appropriate parts and accessories.
- Provided technical advice regarding parts and accessories.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Answered phone calls from customers seeking assistance or information about products or services offered.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Ensured store was opened and closed in a timely manner and security systems were properly set.
- Verified accuracy of register tills at beginning and end of shift.
Technician
SC Motorcycle Co
San Clemente
06.2022 - 10.2022
- Inspected vehicles to detect any malfunctions or safety issues.
- Diagnosed motorcycle issues using specialized tools and equipment.
- Determined parts needed for specific jobs and coordinated with parts department to order correct parts.
- Performed routine maintenance along with major repairs on various models and brands of motorcycles
- Performed oil changes, brake repair, tire replacement, and engine tuning.
- Fabricated custom components when needed.
- Adjusted carburetors, clutches, valves and ignition systems according to specifications.
- Lubricated or replaced damaged and malfunctioning cables.
- Identified fluid leaks from engine oil, gear oil, coolant and fuel to determine root cause and repair.
- Dismantled and reassembled engines, carburetors, suspension and other systems for repair and performance.
- Completed documentation of all work performed in accordance with company policies.
- Tested for proper performance after service was completed.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Maintained a clean and organized workspace to ensure safety standards.
Plumbing Apprentice
Mez's Plumbing
Nashville
06.2021 - 01.2022
- Assisted in installing plumbing systems under supervision of experienced plumbers.
- Maintained tools and equipment to ensure readiness for daily tasks.
- Shadowed skilled plumbers to understand repair techniques and best practices.
- Removed old materials from installations prior to replacing them.
- Assisted with pipefitting tasks, including threading pipes and soldering joints.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on a daily basis.
- Installed supports from ceiling joists to secure pipes in place.
- Read blueprints to determine layout of plumbing systems.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
Technician
DWN N OUT
Phoenix
01.2020 - 02.2021
- Inspected vehicles to detect any malfunctions or safety issues.
- Diagnosed motorcycle issues using specialized tools and equipment.
- Determined parts needed for specific jobs and coordinated with parts department to order correct parts.
- Performed routine maintenance along with major repairs on various models and brands of motorcycles
- Performed oil changes, brake repair, tire replacement, and engine tuning.
- Fabricated custom components when needed.
- Adjusted carburetors, clutches, valves and ignition systems according to specifications.
- Lubricated or replaced damaged and malfunctioning cables.
- Identified fluid leaks from engine oil, gear oil, coolant and fuel to determine root cause and repair.
- Dismantled and reassembled engines, carburetors, suspension and other systems for repair and performance.
- Completed documentation of all work performed in accordance with company policies.
- Tested for proper performance after service was completed.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Maintained a clean and organized workspace to ensure safety standards.
Rental Agent
EagleRider
Phoenix
04.2018 - 01.2020
- Assisted customers with selecting appropriate rental options based on their needs.
- Conducted thorough inspections of vehicles before and after rentals for safety assurance.
- Managed inventory of rental vehicles, maintaining cleanliness and readiness for customers.
- Processed payments and handled transactions at the rental counter.
- Developed knowledge of local attractions to offer customers tailored recommendations.
- Trained new staff on rental procedures and customer service practices.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Oversaw maintenance, appearance, and performance of company vehicles.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Transported motorcycles with a truck and trailer to various locations across the southwest.
- Maintained store displays and ensured merchandise was well-stocked.
- Oversaw retail sales in the rental office.
- Maintained knowledge of store merchandise, current sales, and promotions.
- Organized displays to attract customers and promote sales.
- Kept records of daily, weekly, and monthly sales.
- Oversaw cash register operations, ensuring accuracy and security of funds.
- Ensured store was opened and closed in a timely manner and security systems were properly set.
- Verified accuracy of register tills at beginning and end of shift.
Education
Some College (No Degree) - Computer Science
Southern New Hampshire University
Hooksett, NHSuzuki Certified Technician - Suzuki, Kawasaki
Motorcycle Mechanics Institute
Phoenix, AZSkills
- Customer service
- Cash handling
- Inventory management
- Problem-solving
- Point of sale systems
- Professionalism and courtesy
- Store opening and closing
- Daily reporting
- Product knowledge
- Parts identification
- Adaptability to new technology
- Time management
- Scheduling software
- Effective communication
- Team collaboration
Timeline
Scheduling Coordinator
Mez's Plumbing
03.2024 - 01.2026
Technician
North County Hyper Sports
10.2022 - 02.2023
Technician
SC Motorcycle Co
06.2022 - 10.2022
Plumbing Apprentice
Mez's Plumbing
06.2021 - 01.2022
Technician
DWN N OUT
01.2020 - 02.2021
Rental Agent
EagleRider
04.2018 - 01.2020
Some College (No Degree) - Computer Science
Southern New Hampshire University
Suzuki Certified Technician - Suzuki, Kawasaki
Motorcycle Mechanics Institute