Summary
Overview
Work History
Education
Skills
Timeline
Generic

BAILEY WARDLAW

Lebanon

Summary

Positive, hardworking individual with strong organization and task management skills. I possess over 20 years in management and 15 years office coordination/scheduling and billing experience . I am a professional who enjoys working with the public and creating a hospitable atmosphere and outstanding patient experiences. With my attitude, work ethic, and skills I believe I will be a true asset to your company.

Overview

18
18
years of professional experience

Work History

Patient Billing Specialist

Advanced Health
05.2023 - Current
  • Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
  • Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
  • Streamlined billing processes for increased efficiency, implementing electronic claim submission methods.
  • Collaborated closely with other departments, such as medical records and registration, to facilitate seamless coordination of the entire patient billing process.
  • Assisted patients in understanding their insurance benefits, helping them make informed decisions about their healthcare expenses.
  • Ensured timely payment collections by promptly following up on outstanding balances and negotiating payment plans.

Front Desk / Referral Coordinator

Center for Spine, Joint, & Neuromuscular Rehab
02.2010 - 05.2023
  • Maintain friendly and professional patient care
  • Leader over referrals and new patient scheduling
  • Check patients in and out of appointments
  • Verify insurance eligibility and benefits
  • Coordinate multi-location and multi-provider schedules
  • Operate multi-line phone, fax, email and communicate messages to appropriate personnel
  • Create and prepare spreadsheets and reports on success of department
  • Communicate and work with Worker's Comp and Attorney's offices
  • Request, intake, and file medical records
  • Lab experience
  • Billing experience

Front End Management

Dick's Sporting Goods
01.2007 - 01.2010
  • Assist customers with any needs and problem solve when needed
  • Oversee and manage front end of store and employees
  • Responsible for counting tills and processing nightly deposits
  • Coordinate employee schedules

Education

Wilson Central High School
2005

Skills

  • Efficient worker with exposure to customer service, patient care, and office administrative work
  • Extensive customer service background where communication and organizational skills are essential
  • Ability to problem solve and be self-motivated
  • Experienced in the use of Centricity and eClinicalWorks Scheduling Software
  • Proficient in using Microsoft Office and most computer software
  • Team player who is quick and eager to learn, grow and expand
  • Always willing to go above and beyond any tasks at hand

Timeline

Patient Billing Specialist

Advanced Health
05.2023 - Current

Front Desk / Referral Coordinator

Center for Spine, Joint, & Neuromuscular Rehab
02.2010 - 05.2023

Front End Management

Dick's Sporting Goods
01.2007 - 01.2010

Wilson Central High School

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BAILEY WARDLAW