Balaji Naidu

• Generated leads through sales promotions and word-of-mouth.
• Trained employees on general procedures, gym rules and duties.
• Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
• Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
• Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
• Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
• Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.

.

• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Collected room deposits, fees, and payments.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.

• Company Overview: This property is basically a 3 Star hotel which consists 35 rooms with room service and a submarine bar. It also has a garden restaurant & Live kitchen.
• Done my On Job Training for 3 months in this hotel and then promoted as a F&B Supravisor.
• To monitor stock movement and be responsible for ordering on your section.
• Established and managed team schedules and shift assignments.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.