Balaji P

•Requirements Gathering/Analysis

•Provide daily support for the relevant functional/technical area

Provide technical assistance in training, mentoring, and coaching

business team members

•Designs and performs quality assurance testing, perform unit testing,

and integration testing

•Analysis Incident Tickets and performs root cause analysis to

identify and prevent reoccurring problems

•Assist in project planning and project scope sessions to ensure

compliance with the project charter, implementation plan, and client

agreements

•Provide technical assistance in training, mentoring and coaching

business team members

•Provide communications link between user, technical, and QA

groups

•Prepare reports and other documentation related to project

assignments

•Provide ongoing user support including troubleshooting and

resolution of more complex system issues

• Ensure issues are captured, monitored, and resolved

Set up, configure, test, maintain, and troubleshoot functionality of

Sales Order Management, Procurement, and Inventory Management

• Graph and Power BI

• Tracking GPS device technologies in mobile applications

• Documenting user requirements and developing specifications for Customization

• Developing functional test cases, test data based on identified scenarios.

• Remote Supporting to Customer and gathering new Requirements

• Involved in data analyses for MIS reports

• Collecting feedback and reviews from customers

•Provide clients with software implementation consultation and
guidance
•Work with the development teams to track and monitor software performance
• Identify gaps between ERP solutions and clients' business practices.
•Created user manuals to help train business accounting staff members
•Organized and documented customer query data and issue and
resolution logs
•Designed presentations to train new staff members