Summary
Overview
Work History
Education
Skills
Timeline
Generic

Balaji S

Chennai

Summary

Strategic Information Technology Manager experienced in navigating modern technology. Experienced in promoting efficiency and effectiveness through the development, delivery, and support of strategic strategies. Passionate in developing and implementing effective strategies to fulfil technological demands and goals. Demonstrates proficiency in turning technical needs into business solutions. Successful 15-year track record of establishing positive relationships with internal and external stakeholders.

Overview

17
17
years of professional experience

Work History

Senior Technology Associate

Apical Impex Pvt Ltd
Mumbai
05.2022 - Current
  • OEM support for workstations,servers,storage and workflow
  • Advised senior management on best practices related to national after-sales operations.
  • Created reports and analyses regarding customer feedback, trends, and cost savings initiatives related to after-sales operations.
  • Collaborated with IT department in developing software applications which automate processes related to post sales operations.
  • Provided technical support to customers and dealers in order to resolve after-sales issues.
  • Organized events such as seminars, workshops and trade shows aimed at promoting product awareness among customers.
  • Assessed customer feedback regarding pricing structure offered by competitors in order to devise competitive pricing strategies that would improve profitability margins.
  • Monitored competitor activity in order to stay ahead of the competition.

Senior Technical Advisor

Ares Media Integra
Chennai
03.2018 - 12.2022

Technical advisor for the Media workflow and the equipments

workstations, servers, and storages .

integration of audio studio, editing , pre-production, and post-production

Uplink and downlink encoders and decoders configuration

streaming solutions for OTT and social media workflow

Complete tv channels setup end to end solution provider

Senior Production Support Engineer

Hogarth Worldwide
Chennai, TN
03.2018 - 05.2022
  • Led support team as level-three supervisor providing assistance to average of 360 users globally in 24/7 support environment.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Described Production solutions to customers to assist in problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Retained existing clients and developed 360 new accounts by extending high quality and efficient support service.
  • Handled 60 calls per shift to address customer inquiries and concerns.

Support Engineer -PreSales

SRM Technologies Pvt Ltd
chennai
08.2015 - 03.2018
  • Communicated directly with potential customers, fielding initial calls to elicit full business proposals.
  • Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
  • Coordinated with third-party stakeholders to draft multi-provider bids and proposals.
  • Liaised with suppliers and third-party service vendors to maintain accurate, up-to-date pricing list for sourced components.
  • Presented proposals to customers at industry events, such as conferences and trade shows.
  • Collaborated with bid project team to assemble proposals and produce customer-facing materials.
  • Led bid planning from strategic formulation phase through final validation and submission.
  • Achieved and retained governmental certifications and clearances including Certified Infotrend storage and NAS/SAN.
  • Formed strong bonds with customers' on-site technical staff to foster trust and retain business relationships.
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Provided bookings forecast inputs for all product opportunities within assigned accounts.
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
  • Analyzed marketing data, including market trends, competitor performance and product strengths.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.

Support Engineer-Media

Chinthamani Computers Pvt Ltd
chennai
01.2007 - 07.2015
  • Media specialist in Sun tv Network and tv9 News Gujrat
  • Expertise in apple servers, production and post production
  • Capsuling, Playout ON air solutions
  • Handling 150 Edit suites with Mac Pro organised open directory
  • Final cut pro edit applications
  • Able to maintain SAN enviorement
  • Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of needs.
  • Instructed students and staff in information and technology literacy skills, including research processes and understanding copyright, fair use and licensing of intellectual property..
  • Developed and executed yearly budgets to purchase yearly acquisition, periodicals, supplies and computer software and hardware.
  • Good reputation from Management for quick learning the media workflow.

Education

DECE - Diploma in Electronics And Communications

MGR College
Vellore-arni
04-2004

Skills

  • Engineering support
  • Well production support
  • Service and supply support
  • Production methods development
  • Computer-aided support
  • Server support
  • Basic IT support
  • Technical support and assistance
  • Pre-production skills
  • Video Production
  • Cloud Computing Expertise
  • Machine Learning Familiarity
  • DevOps Implementation
  • IT service management
  • Enterprise Resource Planning
  • Artificial intelligence understanding
  • Technical Troubleshooting Abilities
  • LAN/WAN
  • Service desk support
  • Documentation Development

Timeline

Senior Technology Associate

Apical Impex Pvt Ltd
05.2022 - Current

Senior Technical Advisor

Ares Media Integra
03.2018 - 12.2022

Senior Production Support Engineer

Hogarth Worldwide
03.2018 - 05.2022

Support Engineer -PreSales

SRM Technologies Pvt Ltd
08.2015 - 03.2018

Support Engineer-Media

Chinthamani Computers Pvt Ltd
01.2007 - 07.2015

DECE - Diploma in Electronics And Communications

MGR College
Balaji S