Balaji Santhana Krishnan
Manager -Service
Chennai
Summary
To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady-paced professional growth.
Overview
22
22
years of professional experience
4000
4000
years of post-secondary education
2
2
Languages
Work History
Manager - Service
KLB INSTRUMENTS CO PVT LTD
CHENNAI
03.2015 - Current
- Installation and demonstration of all ophthalmic equipment.
- Servicing of all NIDEK equipment, such as OCT, YAG, green laser, and optical biometry.
- Servicing and application support of OCULUS products such as Corneal topography, dry eye equipment, Myopia master, and BIOM.
- Installing and configuring ophthalmology imaging software.
- Maximized performance by monitoring daily activities and mentoring team members.
- Providing back support to all service engineers in South India.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Jr Service Manager
MEHRA EYETECH (P) LTD
NEW DELHI
10.2009 - 02.2015
- Installation and demonstration of all ophthalmic equipment
- Servicing of all TOPCON equipment like OCT, Retinal Camera, Surgical Microscopes, etc.
- Servicing of LIGHTMED lasers products like pattern scanning laser, Green/Yellow lasers and Yag.
- Installing and configuring ophthalmology imaging software.
- Diagnosing and repair hardware, software and Operating System related problems.
- Providing the back support to entire North India service Engineers.
Service Engineer
Brit InfoTech
CHENNAI
09.2008 - 09.2009
- Providing end user support up to 50 users.
- Installing and configuring Server 2003, 2000, Xp, 2000 professional Operating System
- Harding the Operating Systems.
- Configuring and managing Symantec Antivirus.
- Configuring and Troubleshooting mail clients like Ms Outlook, Outlook Express.
- Systems Assert Maintaining and managing.
- Troubleshooting printer problems.
- Diagnosing and repair hardware, software and Operating System related problems.
- Standard Software Installation of SQL Server 2003, 2005 SQL client, Oracle 10g, 9i.
- Standard Software Installation of Visual Studio 2005,. Net 2003, .Net Frameworks, VSS Client.
- Configuring and managing network printer HP laser jet 1320n, HP laser jet 2420dn.
Service Engineer
MEHRA EYETECH (P) LTD
CHENNAI
01.2007 - 07.2008
- Providing end user support up to 100 users.
- Installing and configuring Xp, 2000 professional Operating System.
- Installing and configuring ophthalmology imaging software.
- Diagnosing and repair hardware, software and Operating System related problems.
Service Engineer
MICRO HOUSE COMPUTERS
07.2006 - 01.2007
- Providing end user support up to 200 users.
- Installing and configuring Server 2000, Xp, 2000 professional Operating System
- Harding the Operating Systems.
- Configuring and managing Symantec Antivirus.
- Configuring and Troubleshooting mail clients like Ms Outlook, Outlook Express.
- Troubleshooting printer problems.
- Diagnosing and repair hardware, software and Operating System related problems.
Service Engineer
FARZA COMPUTER SERVICES
01.2004 - 06.2006
- Providing end user support up to 100 users.
- Installing and configuring Xp, 2000 professional Operating System.
- Configuring and Troubleshooting mail clients like Ms Outlook, Outlook Express.
- Troubleshooting printer problems.
- Diagnosing and repair hardware, software and Operating System related problems.
Apprentice Trainee
SAMEER-CENTER FOR ELECTROMAGNATICS
11.2003 - 11.2004
- Measurement Of Gain Of Antennas
- Measurement of Return Loss Of Antennas
- Measurement of VSWR
- Measurement of Radiation Pattern
Education
Diploma in Electronics and Communication Engineering -
Chamber Of Commerce Manali Ramakrishna Polytechnic
Kuruvadi, TanjoreS.S.L.C -
Govt. Higher Secondary School
Valangaiman, Thiruvarur Dt.Advanced Diploma In Computer Hardware And Networking - undefined
RJP Infotek
Kodambakkam, ChennaiSkills
Team leadership
Operations management
Strategic planning
Decision-making
It Exposure
MS-DOS, Windows family, MS-Office, PhotoShop 6.0, PC Assembling & Troubleshooting, Installation of Hardware’s & Software’s, Installing & Maintaining Networks (Peer To Peer, Client/Server)
Overseas Training Experience
- Service training of all laser products, 06/2013, LIGHTMED Corporation, Taiwan
- Service training of OCT, 09/2013, TOPCON Corporation, Singapore
- Service training of multiple products, 10/2014, TOPCON Corporation, Singapore
- Service training of multiple products, 04/2016, NIDEK CO.LTD, Japan
- Service training of multiple products, 02/2025, NIDEK CO.LTD, Japan
Personal Information
- Passport Number: W9443585
- Passport Date Of Issue: 08/02/2023
- Passport Place Of Issue: Chennai
- Passport Expiry Date: 07/02/2033
- Date of Birth: 06/16/83
- Gender: Male
- Nationality: Indian
Timeline
Manager - Service
KLB INSTRUMENTS CO PVT LTD
03.2015 - Current
Jr Service Manager
MEHRA EYETECH (P) LTD
10.2009 - 02.2015
Service Engineer
Brit InfoTech
09.2008 - 09.2009
Service Engineer
MEHRA EYETECH (P) LTD
01.2007 - 07.2008
Service Engineer
MICRO HOUSE COMPUTERS
07.2006 - 01.2007
Service Engineer
FARZA COMPUTER SERVICES
01.2004 - 06.2006
Apprentice Trainee
SAMEER-CENTER FOR ELECTROMAGNATICS
11.2003 - 11.2004
Advanced Diploma In Computer Hardware And Networking - undefined
RJP Infotek
Diploma in Electronics and Communication Engineering -
Chamber Of Commerce Manali Ramakrishna Polytechnic
S.S.L.C -
Govt. Higher Secondary School
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