Balaji Sundar
Digital Technology Engineer
Chennai
Summary
Dedicated and detail-oriented Network Engineer with strong hands-on experience in enterprise network operations, L1/L2 support, WAN coordination, incident/problem management, and global network upgrades. Proven ability to troubleshoot complex network issues across switching, WAN, firewalls, and wireless technologies. Demonstrated leadership as Problem Coordinator and L1 Team Lead, improving operational efficiency and reducing recurring alerts significantly. Skilled in data analysis, reporting, and using enterprise network tools. CCNA-certified with a strong passion for continuous upskilling in networking.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Digital Technology Engineer - IKEA (Sweden) - Networking
Tata Consultancy Services
01.2023 - Current
- Troubleshooting network issues across Switching, WAN, Access Points, and Firewall environments.
- Well-versed with enterprise tools including Aruba Central, Cisco Prime Infrastructure, ServiceNow, Splunk, Cradlepoint.
- Performed L1 and L2 support duties: device troubleshooting, log analysis, upgrades, and service request handling.
- Functioned as Problem Coordinator and L1 Team Lead, reducing recurring monthly alerts from 11,000 to 7,000 by conducting proactive RCA and corrective action planning.
- Coordinated Global NOC L1 team operations for one year and served as WAN Coordinator during global upgrade activities.
- Prepared and delivered weekly and monthly service performance reports to stakeholders.
- Used Excel functions such as Pivot and LOOKUP types for network data analysis and reporting.
Information Process Enabler - IKEA Voice Support
Tata Consultancy Services
09.2021 - 12.2022
- Handled import and export collections, payments, and bills with accuracy and compliance.
- Worked with tools including Titan, Excel, and Citrix.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensured error-free processing of trade documents and financial transactions.
Education
B.Com CA - Computer Application
SRI KRISHNA ADITHYA COLLEGE OF ARTS AND SCIENCE
COIMBATORE01.2021
Skills
- Networking: Switching, WAN, Routing Basics, Wireless (AP), Firewall Basics
- Tools: Aruba Central, Cisco PI (Prime Infrastructure), ServiceNow, Splunk, Cradlepoint, Titan, KOFAX, Citrix
- Monitoring & Reporting: RCA, Incident/Problem Management, Excel (VLOOKUP, XLOOKUP), Reporting Dashboards
- Other: Team Leadership, Coordination, Documentation, Process Improvement
- File management
- Troubleshooting and resolution
Certification
Reduced recurring alert inflow from 11,000 to 7,000 monthly through root cause analysis and process improvement.
Accomplishments
Cisco Certified Network Associate (09/2025 - 09/2028) Completed Cisco Certified Network Associate (CCNA Course)
Timeline
Digital Technology Engineer - IKEA (Sweden) - Networking
Tata Consultancy Services
01.2023 - Current
Information Process Enabler - IKEA Voice Support
Tata Consultancy Services
09.2021 - 12.2022
B.Com CA - Computer Application
SRI KRISHNA ADITHYA COLLEGE OF ARTS AND SCIENCE