Balaji Krishnan S

May'22 - Present with Infosys Chennai

As a ServiceNow Program Manager

• Led end-to-end delivery of a large-scale ServiceNow migration program impacting 40,000 users with 15+ critical process and multiple integrations seamlessly into an existing enterprise platform with 80000+ users
• Developed and executed comprehensive program plans, integrating Agile/Scrum and waterfall methodologies to manage complex dependencies and multi-vendor coordination
• Collaborated with cross-functional teams including architecture, development, QA and security to ensure successful migration with zero critical defects post go-live
• Acted as a strategic liaison between business stakeholders, technical teams, and third=party vendors to ensure successful delivery and adoption
• Coordinated with internal stakeholders and external partners to manage Integration points with CMDB, HR systems, incident/request fulfillment, and asset lifecycle
• Delivered executive-level program updates, dashboards and RAID logs, enabling timely decision-making and alignment with business goals
• Monitored project financials up to up to €1.5 M, resource utilization and vendor performance to optimize delivery and ROI
• Led user acceptance testing planning and execution across business units, ensuring successful handover and user adoption in a complex enterprise landscape

As a Project Manager,

• Governed wide variety of projects from implementing enhancements in sprints, providing production support, upgrades and migration of legacy applications in both BMC Remedy and ServiceNow
• Led a team of 25+ members involving architects, developers (Remedy & ServiceNow), BA's and testers
• Oversaw entire project delivery, including meeting timeline, budget, resource forecast and addressing the variance monthly/quarterly against the projections
• Established a robust incident management system, resulting in faster response times and improved root cause analysis capabilities
• Conducted WSR, MSR, QBR, bi-weekly Steerco and monthly ExeSteerco meetings to communicate project status to leadership team, stakeholders, project team, and program managers associated with other projects
• Prepared and maintained all artifacts like CAR, estimation reports, BCMS plan, capacity predictions, metrics measurement etc., as part of SQA
• Conduct member management activities like goal setting, Mid year appraisal, year end appraisal, aspiration management discussions for team members

Mar'12 - May'22 with CGI Chennai

As a Scrum Master,

• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
• Worked effectively with multiple Scrum teams both on-shore and off-shore
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives

As a Project Manager,

• Lead a team of 7 professionals focused on meeting project needs
• Conducted Design calls, Defect calls, MOP review and Deployment meetings
• Periodically conducted project checkpoints review and sharing various reports with all stakeholders of project
• Prepared detailed Deployment Plan for entire project and coordinating with all project stakeholders for smooth and error free deployments

As a Remedy project lead,

• Led the enhancements of custom built BMC Remedy
  applications
• Prepared Proposal document and assisted in resourcing and cost estimation
• Prepared Impact assessments and design solutions for new change requests
• Coordinated with various upstream and down streams teams for E2E design and testing
  

Mar'11 - Feb'12 with Robert Bosch Coimbatore

As a BMC Remedy ITSM developer,

• Responsible for various customizations in Incident, Change and Problem management modules for BOSCH North America Customers
• Handled entire development life cycle from
  requirements gathering to production deployment.
• Coordinated with operation team to provide
  required clarifications and suggestions.
• Delegated the CRs discussed over design calls to
  team

Jul'10 - Mar'11 with CTS Hyderabad

As Sr. Systems Executive,

• Did Impact analysis for requirements and finding dependencies
• Involved in Design/development and troubleshooting technical issues
• Provided L3 Support • for ITSP 4.0.
• Monitored and Modified SLAs

Nov'07 - Jul'10 with Virtusa Chennai

As Remedy Developer,

• Performed Design/development and troubleshooting technical issues, Unit Testing
• Worked with external component teams in preparing data design for major interface
• Handled production defects from BT Co-Location Center
• Provided Deployment & Post Deployment support
• Demonstrated workflows to clients
• Conducted demos to client at each phase of development
• Participated in scrum and defect tracking calls
• Generate and circulated defect status report on daily basis