Balaji.s
Chennai
Summary
Detail-oriented IT Support Specialist with 1+ year of experience in technical support and infrastructure management. Skilled in troubleshooting hardware/software issues, providing end-user support, and managing service requests through ticketing tools. Adept at working with ITIL processes, ensuring timely resolution and seamless user experience. Proven ability to quickly learn new tools, adapt to dynamic environments, and deliver high-quality technical assistance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Grt Private Limited
02.2024 - Current
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Documented faults and bugs for referral to development staff for use in updates.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Microsoft Azure(Internship)
Magicbus Foundation
10.2023 - 12.2023
- Prepared project presentations and reports to assist senior staff.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Education
B.Tech - Information Technology
Dhanalakshmi Srinivasan College of Engineering & Technology
Chennai, India07-2023
High School Diploma - Computer Science
SPM Matric Higher Secondary School
Madurai, India03-2019
Skills
- Technical documentation
- Technical troubleshooting
- Ticket management
- System troubleshooting
- Application support
- Client communication
Certification
- Certified SQL,Besant Technology
- Certified Microsoft Azure,Magicbus foundation
Timeline
Technical Support Engineer
Grt Private Limited
02.2024 - Current
Microsoft Azure(Internship)
Magicbus Foundation
10.2023 - 12.2023
B.Tech - Information Technology
Dhanalakshmi Srinivasan College of Engineering & Technology
High School Diploma - Computer Science
SPM Matric Higher Secondary School
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