BALAMURUGAN J
Desktop Support Engineer
Chennai
Summary
Proficient Desktop Support offering more than 10 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Now looking to further an already successful career by working for an ambitious and expanding company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
Languages
Work History
System Specialist
HCL Technologies Limited
7 2019 - Current
- Working as Senior Desktop support engineer in Barclays project
- Handling all IT related issues for end users within SLA
- Supporting desktop, laptop and hardware peripheral issues
- Addressing application related issues and escalate to concern team
- OS deployment for both desktops and laptops-Win 7 & Win10
- Adding and removing hostnames in AD for deployment
- Managing user accounts-Password reset, account unlock
- Making compliance for all laptops and Antivirus update
- Initiating laptop build in SCCM server-Add and remove hostnames
- Having knowledge in Cisco any connect, Webex applications
- Additionally supporting VDI build and assigning to users based on requests
- Handling VDI related issues-Assigning, deletion, partition disk
- Installing applications through software center
- Configuring laptops for users through remote and send users home on this pandemic situation
- Handling users calls and addressing the issues remotely
- Updating all assets details in service First portal
- Role groups adding in AD
- Addressing network issues-configuring proxy, LAN issues if required replacing cables, Cisco phone issues-firmware updates
- Supporting other teams- during the activities Checking applications status
- Testing newly added build collections in SCCM
- Testing applications upgrade and updates
- Installing patches both laptops and VDI.
Sr.Engineer
Conneqt Business Solutions Limited
05.2014 - 06.2019
- Handled four projects and extended support given for end user
- Worked all project applications and hardware issues
- Support onsite calls and fulfill the client requirements like software upgrade, application updates
- Support automation project for international client
- Address user tickets regarding hardware, software and networking
- Guide users with simple, step-by-step instructions and check alternative path until resolve an issue
- Customize desktop applications to meet user needs
- Ensuring all issues are progressed within SLA
- Prioritizing service tickets and providing support to end users
- Resolving daily technical issues and providing desktop support
- Escalating to other internal or external teams as appropriate
- Taking ownership of all issues and resolving in line with them team procedures
- Identify and escalate for all network related issues
- Sharing knowledge and updates with team colleagues
- Provides a single point of contact for end users to receive support and maintenance within organizations environment
- Dealing with incoming issues through over the phone and email
- Maintain and updates process wise applications if required
- Call log to vendor for Desktop, Laptop and peripherals issues
- Flexible and willing to work outside business hours as required
- Preparing updated asset report based on daily basis if required.
XML Executive
Glorieux Infosystems Pvt Ltd
07.2013 - 03.2014
- Handling XML E-Book projects (Styling, Tag edit)
- Handling Data process and Error validation.
Education
B.E (CSE) -
PTR College of Engineering & Technology, Madurai
D.I.T - undefined
GMS-MAVMM Polytechnic College, Madurai
HSC - undefined
Govt Hr. Sec School, Palamedu, Madurai
SSLC - undefined
Govt Hr. Sec School, Palamedu, Madurai
Skills
Hardware troubleshooting
Incident Management
Application support
IT Infrastructure
VDI Deployment
Azure Virtual Machines
Timeline
Sr.Engineer
Conneqt Business Solutions Limited
05.2014 - 06.2019
XML Executive
Glorieux Infosystems Pvt Ltd
07.2013 - 03.2014
System Specialist
HCL Technologies Limited
7 2019 - Current
B.E (CSE) -
PTR College of Engineering & Technology, Madurai
D.I.T - undefined
GMS-MAVMM Polytechnic College, Madurai
HSC - undefined
Govt Hr. Sec School, Palamedu, Madurai
SSLC - undefined
Govt Hr. Sec School, Palamedu, Madurai
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