Balu Viswesh T
Chennai
Summary
Driven by a results-focused approach, I leveraged my expertise in ServiceNow and strong analytical skills at TCS to enhance network operations and reduce recurring issues. At Reach Skyline, I excelled in market research, significantly improving customer engagement through targeted campaigns. My proficiency in Power BI and exceptional problem-solving abilities have consistently driven project success and innovation.
Overview
2
2
years of professional experience
Work History
Network Operations Center
TCS
Chennai
11.2023 - Current
- Expertise in handling network requests and coordination with service providers like TELIA, SINGTEL, VERIZON,COLT,NTT,CIRION and BT for all network-related issues.
- Worked in Service Now ticketing tool, ticket handling and documenting, escalated multiple issues and handled severity calls like P1 to P4.
- Analyzed the numbers of events that occurred periodically and have done prescriptive analysis to reduce reoccurring issues in production.
- Part of designing a dashboard for ongoing issues and high priority issues in the infrastructure and handling any issues faced regarding the dashboard.
- Examined and have given solutions to all types of service providers issues faced in infrastructure team.
Market Research Intern
Reach Skyline
Chennai
06.2022 - 07.2022
- Identified and monitored industry trends to stay ahead of competitors and address emerging market needs proactively.
- Fostered strong professional relationships with colleagues and supervisors, contributing to intern success and potential for future opportunities.
- Assisted in creating and distributing surveys to gather valuable feedback from customers, improving product offerings.
- Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
- Conducted consumer surveys and analyzed purchasing trends.
- Prepared detailed reports and presentations to share research results with senior management, informing strategic decisions.
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
Education
MBA - Analytics And Marketing
Thiagarajar School of Management
Madurai, India04.2023
Bachelor of Engineering - Electrical And Electronics Engineering
Velammal Engineering College
Chennai11.2020
Higher Secondary Education -
Velammal Matriculation Higher Secondary School
Chennai03.2016
SSLC -
St John's Senior Secondary School
Chennai03.2014
Skills
- Business operations expertise
- Business and Operations Analysis
- Networking issues
- Key Performance Indicators
- Problem Resolution
- Customer Relationship Management
- Documentation And Reporting
- MS Office
Tools
- Microsoft Office 365
- Power Bi
- Tableau
- Sawtooth Software
- ServiceNow
- NNMI
- SCOM
- Aruba
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Network Operations Center
TCS
11.2023 - Current
Market Research Intern
Reach Skyline
06.2022 - 07.2022
MBA - Analytics And Marketing
Thiagarajar School of Management
Bachelor of Engineering - Electrical And Electronics Engineering
Velammal Engineering College
Higher Secondary Education -
Velammal Matriculation Higher Secondary School
SSLC -
St John's Senior Secondary School