BANUPRAKASH RAJENDRAN
Chennai
Summary
Accomplished Operations Manager with a proven track record at Grameenext Private Limited, enhancing supply chain efficiency and staff recruitment. Expert in business process optimization and conflict resolution, significantly improving client satisfaction and operational workflows. Demonstrates a strong ability to manage inventory, ensuring cost reduction and logistical excellence.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Grameenext Private Limited
Chennai
06.2024 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided timely responses to customer inquiries, requests, and complaints.
- Conducted regular meetings with clients to discuss their current requirements.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Ecommerce Operations Manager
Ashvita's Group
Chennai
02.2021 - 06.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed inventory levels across multiple channels, including Amazon FBA, FBF.
- Responded promptly to customer inquiries through email or phone calls.
Operations Manager
Tender Cut
Chennai
01.2020 - 02.2021
- Implemented effective cost-control measures to maximize profitability.
- Resolved customer complaints promptly and professionally.
- Developed relationships with vendors to negotiate better prices on supplies.
- Monitored stock levels regularly to avoid out-of-stock situations.
Warehouse Operations
Flipkart
Chennai
04.2018 - 12.2019
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed customer address to determine best route for timely delivery.
- Verified the accuracy of orders and checked for any damage prior to delivery.
Logistics Operations
Zomato
Chennai
08.2016 - 03.2018
- Managed the onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Reviewed driver logs for accuracy and compliance with regulations.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Developed and managed a comprehensive timeline for launch activities.
Education
Bachelor of Engineering - ECE
TJ Institute of Technology
Chennai, TN05.2016
Skills
- Staff recruitment
- Process improvement
- Business process optimization
- Supply chain management
- Inventory management
- Loss prevention
- Logistics management
- Conflict resolution
Accomplishments
Launched Started Zomato In New Cities - Trichy, Dindukal, Ooty, Kadapa, Nandyal, Chittoor, Puttur
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
Manager of Operations
Grameenext Private Limited
06.2024 - Current
Ecommerce Operations Manager
Ashvita's Group
02.2021 - 06.2024
Operations Manager
Tender Cut
01.2020 - 02.2021
Warehouse Operations
Flipkart
04.2018 - 12.2019
Logistics Operations
Zomato
08.2016 - 03.2018
Bachelor of Engineering - ECE
TJ Institute of Technology
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