Summary
Overview
Work History
Education
Skills
Timeline
Programs
Generic

Barbara McCullough

SHELBYVILLE

Summary

Dynamic BSA Analyst at Pinnacle Bank with a proven track record in regulatory compliance and team training. Leveraged analytical thinking and attention to detail to enhance BSA/AML policies, ensuring adherence to evolving regulations. Recognized for fostering collaboration and improving team productivity, consistently meeting critical deadlines while maintaining high standards of service.

Overview

28
28
years of professional experience

Work History

BSA Analyst

Pinnacle Bank
08.2022 - Current
  • Create, review and analyze customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
  • Train new analysts, ensuring a well-informed team proficient in BSA/AML regulations.
  • Support management during regulatory exams by providing requested documents as evidence of sound compliance practices.
  • Consistently meet deadlines for reporting requirements, adhering to strict regulatory timelines.
  • Review and file currency transaction reports submitted by branches within required regulatory-imposed timeframes.
  • Identify customer activity deemed suspicious or potentially fraudulent and prepare and submit Suspicious Activity Forms to the proper group for review.
  • Contribute to the development and updating of BSA/AML policies and procedures, ensuring alignment with evolving regulatory requirements, by writing the procedures for the CTR team utilizing FS Pro for Word.
  • Utilize knowledge of bank products, policies and legal requirements to process work assignments within regulatory guidelines.
  • Respond timely to questions from branches and departments regarding BSA policies.

Client Service Center Leader

Pinnacle Bank
08.2007 - 08.2022
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on All Programs used in the Client Service Center and assigned duties.
  • Oversaw day-to-day activities of 4 employees in non-phone work processes within the Client Service Center - online banking, bill pay, and various other tasks.
  • Assisted with new hire processing and existing training programs.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Proficient in the telecommunications system used within the Client Service Center - Genesys Cloud - responsible for maintaining the system and building useful reports

Bank Teller and Head Teller

First American/ AmSouth/ First Bank
08.1997 - 08.2007
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills, while efficiently processing transactions and addressing account inquiries
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Placed orders for customer checks and verified starting numbers.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed weekly currency shipments while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.

Education

No Degree - Accounting

Motlow Community College
Tullahoma TN

High School Diploma -

Shelbyville Central High School
Shelbyville TN
05-1984

Skills

  • Microsoft Excel
  • Business process improvement
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Self motivation
  • Analytical thinking

Timeline

BSA Analyst

Pinnacle Bank
08.2022 - Current

Client Service Center Leader

Pinnacle Bank
08.2007 - 08.2022

Bank Teller and Head Teller

First American/ AmSouth/ First Bank
08.1997 - 08.2007

No Degree - Accounting

Motlow Community College

High School Diploma -

Shelbyville Central High School

Programs

Patriot Officer

SilverLake

Word with FS Pro for policy and procedure development

PowerPoint


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