Summary
Overview
Work History
Education
Skills
Timeline
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BARBARA MURPHY

Munford,TN

Summary

I recently was laid off from my position with Somnia Anesthesia (Position Eliminated). I would like to to remain employed in the medical field or possibly try something new like retail. I am open to Full time or Part time. I like to work & stay busy.

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Talented, goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

49
49
years of professional experience

Work History

Scheduler/Administrative Assistant

Somnia Anesthesia
05.2024 - 07.2025
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
  • Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.

Scheduling Coordinator

Medical Anesthesia Group
03.2019 - 02.2024
  • Responsible for assigning MD anesthesiologist & CRNA (Certified Registered Nurse Anesthetist) daily to cover all surgical cases at 5 different hospitals and 7 Outpatient Surgery Centers. Downloaded all cases directly from the facilities into our scheduling system for all hospitals & 3 of the surgery centers. Manually fed in cases from the remaining surgery centers. Made constant changes daily into the system. If we did not have enough coverage, I would have to call in extra help via phone call or text. Would make PDF of the final schedule for the following day and send to all employees & published schedule so the MDS & CRNAs would get their assignments directly to their phones.
  • 47 Years experience In Medical Office Setting, last 24 years working for Anesthesiologist in Memphis TN.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
  • Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
  • Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.

Manager/Scheduler of Interventional Pain Service

Medical Anesthesia Group
08.2000 - 03.2019
  • Scheduling patients for pain procedures (nerve blocks). Receiving orders from physicians, contacting the patients, getting their appointment scheduled & contacting insurance and obtaining prior authorizations when needed. Continuous contact with Physicians offices and patients and other facilities. Collecting payments when due. Instructing patients prior to Procedures and answering questions following procedures. Ordering supplies when needed. Preparing our doctors schedule monthly.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Coordinated surgical team schedules for seamless procedure planning and execution.
  • Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
  • Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
  • Minimized patient wait times through effective management of daily surgery schedules.
  • Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
  • Enhanced team collaboration by regularly updating all relevant parties on schedule changes or adjustments.
  • Boosted efficiency of surgery preparation tasks, ensuring all necessary documentation was completed and filed.
  • Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
  • Improved surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
  • Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
  • Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
  • Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
  • Reduced scheduling errors significantly, meticulously verifying details with surgeons and anesthesiologists.
  • Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
  • Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
  • Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.

Surgery Scheduler

Methodist Healthcare of Memphis
01.1995 - 01.2000

Patient Account Rep

Methodist Healthcare of Memphis
01.1977 - 01.1995

Education

High School Education -

Millington Central High
Millington, TN
01.1976

Skills

  • Customer Service
  • Effective independent contributor
  • Knowledge of clinical terminology
  • HIPAA compliance expertise
  • Strong attention to detail
  • Competent in utilizing software applications
  • Dedicated work ethic
  • Problem-solving skills
  • Effective communication
  • Rapid learner
  • Team Player
  • Professional conduct

Timeline

Scheduler/Administrative Assistant

Somnia Anesthesia
05.2024 - 07.2025

Scheduling Coordinator

Medical Anesthesia Group
03.2019 - 02.2024

Manager/Scheduler of Interventional Pain Service

Medical Anesthesia Group
08.2000 - 03.2019

Surgery Scheduler

Methodist Healthcare of Memphis
01.1995 - 01.2000

Patient Account Rep

Methodist Healthcare of Memphis
01.1977 - 01.1995

High School Education -

Millington Central High

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BARBARA MURPHY