Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
TITOS CREW CO
12.2023 - Current
Supported daily office operations by organizing files and maintaining records.
Assisted in scheduling appointments and coordinating meetings for team members.
Managed correspondence, including emails and phone calls, ensuring timely responses.
Developed efficient filing systems to enhance document retrieval processes.
Contributed to project coordination by tracking deadlines and deliverables.
Implemented office supply inventory management to ensure adequate resources are available.
Provided support in onboarding new employees through administrative tasks and orientation materials.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Event Administrator
Redstory
01.2023 - 10.2023
Assisted in budget management, tracking expenses to maximize event resources
Developed event timelines, prioritizing tasks to meet deadlines consistently
Managed registration processes, improving participant engagement and experience
Co-manage WebEx Event platform
Maintain and distribute materials through email, slack, CURRENT RMS, ShoFlo, Google Drive and other forms of communication
Trello administrator
Coordinated logistics for events, ensuring seamless execution and attendee satisfaction
Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 3 team members and volunteers.
Reclamation Clerk
Advance Auto Parts Distribution Center
11.2018 - 11.2022
Assisted in the implementation of new filing systems to improve document retrieval efficiency.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reviewed files, records and other documents to obtain information to respond to requests.
Coordinated with 15 shipping carriers to schedule timely pickups, reducing wait times for outbound shipments.
Collaborated with other departments to resolve shipment discrepancies, resulting in smoother operations and reduced delays.
Supported inventory control efforts by accurately documenting all product movements within the warehouse, enhancing overall traceability and accountability.
Processed and managed incoming documents to ensure accurate record-keeping.
Salon Receptionist
JCPenney Salon
11.2014 - 11.2017
Managed appointment scheduling and customer inquiries, ensuring efficient salon operations.
Coordinated with stylists to optimize service delivery and enhance client satisfaction.
Trained and mentored new reception staff on salon procedures and customer service standards.
Implemented inventory management practices for retail products, reducing waste and improving availability.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Operated multi-line telephone system to answer and direct high volume of calls.
Guest Service Representative
Holiday Inn Express Hotel
03.2015 - 04.2017
Provided exceptional guest service by promptly addressing inquiries and resolving issues.
Managed over 50 daily check-in and check-out processes, ensuring efficient guest flow and satisfaction.
Coordinated with housekeeping to maintain high standards of cleanliness and room readiness.
Utilized property management system for accurate reservations and billing processes.
Trained new staff on hotel protocols and customer service best practices, enhancing team performance.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.