Barbara Thomas
Dayton
Summary
Dynamic, results-oriented professional seeking a supervisory role in a collaborative environment dedicated to fostering a positive workplace culture. Recognized for exceptional team-building capabilities and a strong aptitude for motivating individuals while maintaining excellent customer relations. Expertise in independent decision-making and sound judgment drives company success and enhances operational efficiency. Committed to leveraging training, monitoring, and morale-boosting strategies to elevate employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CRD Supervisor
EdFinancial Services
08.2023 - Current
- Increased employee performance
- Increased quality retention by employees
- Decreased employee turnaround percentage
- Performed monthly, daily evaluations
- Performed Branch Manager duties
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Perishable Manager
Food City/KVAT
01.2020 - 01.2022
- Reduced waste
- Worked in scheduling and ordering
- Increased sales and quality of products
- Collaborated with management to increase employee satisfaction
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Coordinated product rotation according to expiration date and quality parameters.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Managed department personnel, performance management, training, and workflow planning.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Medical Assisting -
Daytona College
01.2017
Nursing - undefined
Southwest Texas J.C.
01.1998
Skills
- Management
- Problem solving
- Communication
- Leadership
- Mentor
- Team building
- Workflow management
- Documentation and reporting
- Staff development
- Operations management
- Staff management
- Data analytics
- Employee motivation
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Edfinancial Services Team Lead/ Mentor
- 5c Security Clearance
- Management Bootcamp Training
Timeline
CRD Supervisor
EdFinancial Services
08.2023 - Current
Perishable Manager
Food City/KVAT
01.2020 - 01.2022
Nursing - undefined
Southwest Texas J.C.
Medical Assisting -
Daytona College
Personal Information
Title: SUPERVISOR