Barbara Walker-Bew
Clarksville,TN
Summary
An extremely dedicated customer focused professional with history of meeting company goals. I have 6 years of experience working remotely. I consider myself self motivated & results driven person. I am tact and resourceful with a charismatic personality. I'm interested in a new position with PAN that offers professional challenges, utilizing interpersonal skills, and case management responsibilities.
Overview
10
10
years of professional experience
Work History
Patient Support Specialist
PAN Foundation
03.2023 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Handle inbound and outbound follow-up calls in a high-volume contact center.
- Maintaining strict confidentiality in accordance with policies.
- Effectively manages both on-call and off-call processes with attention to detail, efficiency, and accuracy.
- Other responsibilities and duties as assigned.
Fraud Investigator
Barcodes
02.2018 - 03.2023
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Provided exemplary level of customer service to clients and company personnel.
- Addressed average of 85 customer inquiries and fraud cases each week.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Conducted prompt and thorough investigations on referred files.
- Investigated cases of insurance and credit card fraud, which involved upwards of $20,000 per case.
B2B Outbound Sales Representative
West Corporation
06.2014 - 01.2018
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales add service agreements.
- 50-75 Outbound calls daily
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
Bachelor Of Computer Science - Cybersecurity
University of Phoenix
Tempe, AZ03.2027
High School Diploma -
Neenah High School
Neenah, WI02.2007
Skills
- Call Control
- Best Practices and Tools
- Microsoft Certification
- Case Notes
- Operating Procedures and Policies
- Complex Problem-Solving
- Patient confidentiality
- Healthcare industry understanding
Timeline
Patient Support Specialist
PAN Foundation
03.2023 - Current
Fraud Investigator
Barcodes
02.2018 - 03.2023
B2B Outbound Sales Representative
West Corporation
06.2014 - 01.2018
Bachelor Of Computer Science - Cybersecurity
University of Phoenix
High School Diploma -
Neenah High School
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