Barbara Walker-Bew
Clarksville,TN
Summary
An extremely dedicated customer focused professional with history of meeting company goals. I have 6 years of experience working remotely. I consider myself self motivated & results driven person. I am tact and resourceful with a charismatic personality. I'm interested in a new position with PAN that offers professional challenges, utilizing interpersonal skills, and case management responsibilities.
Overview
10
10
years of professional experience
Work History
Patient Support Specialist
PAN Foundation
Remote
03.2023 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Handle inbound and outbound follow-up calls in a high-volume contact center.
- Maintaining strict confidentiality in accordance with policies.
- Effectively manages both on-call and off-call processes with attention to detail, efficiency, and accuracy.
- Other responsibilities and duties as assigned.
Fraud Investigator
Barcodes
Remote
02.2018 - 03.2023
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Provided exemplary level of customer service to clients and company personnel.
- Addressed average of 85 customer inquiries and fraud cases each week.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Conducted prompt and thorough investigations on referred files.
- Investigated cases of insurance and credit card fraud, which involved upwards of $20,000 per case.
B2B Outbound Sales Representative
West Corporation
Appleton
06.2014 - 01.2018
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales add service agreements.
- 50-75 Outbound calls daily
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
Bachelor Of Computer Science - Cybersecurity
University of Phoenix
Tempe, AZ03.2027
High School Diploma -
Neenah High School
Neenah, WI02.2007
Skills
- Call Control
- Best Practices and Tools
- Microsoft Certification
- Case Notes
- Operating Procedures and Policies
- Complex Problem-Solving
- Patient confidentiality
- Healthcare industry understanding
Timeline
Patient Support Specialist
PAN Foundation
03.2023 - Current
Fraud Investigator
Barcodes
02.2018 - 03.2023
B2B Outbound Sales Representative
West Corporation
06.2014 - 01.2018
Bachelor Of Computer Science - Cybersecurity
University of Phoenix
High School Diploma -
Neenah High School